Would you consider this acceptable?

Tenants moved out a brand new house after 1.5 years and there are scuff marks and dents all over the place.

Give them chance to fix up the work, they tried patching, realised they couldn't do a very good job, said stuff it, and told the PM to organise someone to come out and fix it and take the money out of the bond.

PM sends handyman to fix it, 3 weeks past, handyman hasn't done diddly squat. I call up and ask wtf is going on given the new tenants are picking up keys today. I get told the handyman is going there today as its an "easy job".

Went past there tonight - as the tenants aren't moving in until tomorrow, and the job is just shocking! Seriously the "handyman" doesn't seem to understand the concept of sanding, nor do they understand that pressing harder on a roller does not equate to a better paint job.

The patching was done by the tenant, i was expecting at the very least for the handyman to sand it back. Had i known this was going to be the case, I would have sanded it myself beforehand).

Posting up some photos, you guys be the judge... is this acceptable?
(These are NOT of the same section, these was various sections around the house itself).

 

No - but I express a complete lack of surprise.

 

No, that is not exceptable. I would not be happy with that job at all.

 

Have you had confirmation the handyman did the work?
That mess not what the tenant did?

If the handyman and was satisfied with that job I'd be satisfied not paying him for it.
I'd be meeting up with the agency principle, you have pics as evidence, make him/her aware what kind of nobs the PM is utilising for his client$/landlords.

 

Yes i had confirmation it was the handyman.
I called up the and he confirmed the handyman had just come into the office to return the keys.

 

I seriously don't understand.... how can a handyman think that job is remotely acceptable?
And how hard can it be to plug in an electric orbital sander and run it over that section for 5-10 seconds?

 

Very ordinary. In Mount Druitt OK. Anywhere else I'd be spewing.

 

Property is in West Ryde

 

Wow. I wouldn't be happy with that, it looks like a 3 year old has done the work. I can't believe he even wasted his time if he couldn't be bothered doing a proper job. Shocking.

 

We had a handyman who put a new door on at a property. He cut it down to fit, but he cut it all from one side (the top) so that there was a gaping hole there, as he had chopped off all the support timber. I only discovered it when I went in to paint it. We told the Agency, & that handyman didn't get any more work from them.

I think sometimes, they feel they can get away with less than perfect work because it's a rental, and nobody is going to check out their work.

In the case of our handyman, he had started out as cheap, but also did a great job. It turns out that the quality of his work slowly diminished, and his prices got higher. At the end, they got a few complaints about him.

So, I'd be contacting the PM, & let them know you are not happy with the work & that they are not to pay him.

 

lol Seen this done a few times, only ~25mm solid edge to play with, need more than that remove/replace edge.

Always taking a chance with "unknown" handymen, easy for anyone to call themselves one, bluff their way with BS to clients who know FA, don't need any certification, considered jack-of-all-trades but not specialist at anything, know only what they pickup/learn along the way in life which varies with every job, sometimes success, sometimes not.

Handy Dan's never fitted a door before, never seen someone else do it, been taught by his old man, just measure up and cut off whats not needed to suit frame, OPPS! thought the edge of this hollow $40 door would be thicker than that, I lose any profit if I have to replace it, hopefully no one will notice.

 

I figured i would listen to my wife and just start outsourcing the work so I could spend more time with family. Why try to find an unknown handyman to fix stuff when there's a recommendation from the PM.

This stupid handyman has done more damage than the tenant themselves. The tenants issues I could have fixed in a few hours, sand back their dodgy patching, replaster where necessary, have lunch while it dries and then repaint.

Instead, now the entire walls needs to be repainted because the idiot got the wrong paint (i reckon he got Hog Bristle Half or Full instead of Quarter) and did random splotches everywhere.

Just got off the phone with the PM, he the painter reckons the walls were "flat paint" and he used "low sheen".... not sure how plausible that excuse is.

Opinions on whether its BS?

 

I like hog bristle. I think the poor work looks very obvious and I would repaint it. My kids can do a better job. Seriously.

 

Definitely let the PM know so that they know to cut him from their list.

Its good to maintain a high quality repair squad for obvious reasons. Only get on the list if you have referrals / testimonials and get cut if you do bad jobs.

 

PM says he did their office and did amazing work which is why they use him.
Painter claims it was because he used low sheen and the paint was flat and he "couldn't tell" if there were any issues while it was wet.

I can't help but think, if I was a painter by trade, surely I could spot the difference between low sheen upon walking into a house.

 

No, that's poor quality for someone that supposed to be professional.

 

No excuse! He could be like my guy who did good work, but once he got busy started to cut corners & do dodgy work where he thought he could get away with it.

 

@skater I reckon your theory is spot on. PM has said the handyman will go out and fix it up. I'm reluctant, but at this point its on the PM and the PM has said he will inspect the work personally. The tenant is scheduled to move in now, they have the keys, so I figured its best to let the PM deal with the crap that has been created.

That said, I think the PM is awesome at every other aspect. I've been with him for 7+ years now, always good long term tenants. This is probably the first one who's hasn't taken as much care as they generally should, all others have left the place in the exact same condition when they moved in.

 

On another note, why can't tenants read? The dryer has the words "PLEASE CLEAN LINT FILTER AFTER EVERY USE". I just removed a whole heap of lint - it was completely full.

 

Is the tenant short?
I have difficulties going up there and trying to unplug the filter that's located right at the back of the dryer.