This thread is inspired by one of Nathan's recent experiences of "poor service" in a retail or service situation. Anyway, it would be nice to hear of some situations of exceptional service you have received when you've least expected it. So this cuts out first class services, fine dining, luxury products stores and generally anything where you expect high service because you're paying for it. I'm talking about every day situations where the salesperson/assistant goes the extra mile plus more to satisfy you when they don't really have to. I'll go first. S.M.A.R.T - Capital S.M.A.R.T Repairs in Peakhurst. I was getting a small job done under insurance and they were the selected repairer. The prior communication and organisation was great when booking the appointment to bring the car in. When I got there, I was greeted in an extremely friendly way and the situation was explained very clearly to me of the process and how long it would take, and it was a fast turnaround time. Then I waited in the nice, clean modern lounge area and the lady booked a taxi for me and offered me a coffee or hot chocolate while I waited. She was well trained in her procedures and I was very impressed with her efforts in making me feel important. Her phone manner to other enquiries I witnessed while waiting was extremely good too. This may not seem like anything special to anybody else, but I was pleasantly surprised considering the nature of the industry and remember it to this day a couple of years later. I'm gonna contact the director there to ask of their staff training methods and company values because I just love the customer service experience they offer, when least expected. Anybody else have a good story?