I know strata managers in general charge fees like they are the only one who can do the job, but is it common for strata manager to charge fees for not only sending, but receiving emails? $1.70 for each email. Also $37.50 for every 15 min block they are on the phone for matters related to our building? I've just gone through last quarter financial report, found >$1300 for email/phone comms, last quarter was reasonably quite, no major incident. This is on top of their 15k annual management fee. I thought comms should be part of management service they provide. Question: is it common practice to charge these fees? if yes, what's a reasonable fee per email, per 15 min phonecall?