SA - previous tenant playing games with bond

Long story short, previous tenant broke their lease, I didn't waive their break fee etc and with the tenant being over 80's so she's not entirely PC literatre. My PM has reported they're not making much progress at all resolving this issue (it's an online process apparently and paper based form is the exception rather than the norm these days) and I'm starting to lose my patience over this as it's been going on since June....

What else can I do myself? Thanks.

 

Why can't the PM make an appointment to sit down with the tenant?

I personally don't have any paper files, so everything is done online (or scanned). But in the case where I've had tenants be computer illiterate it's best to just set an appointment and go over it together.

 

PM probably busy or too lazy. If tenant is in agreeance on bond then get her to sign off on the acceptance. If not in agreement then go yo tribunal with your list of costs and let them decide.

 

I'm confused - what issue is it that "needs resolving"? The signing off on the bond disposal? Is it disputed or is there an agreement of sorts?

 

I'll reserve my judgement on my current PM (you know who I'm with anyway) and my e-mails asking questions about this has gone a little cold for my liking. It's s-l-o-w-l-y becoming how my previous PM behaves...

The tenant did think they didn't need to pay for the break fee/rent before the next tenant moves in plus I suspect there's more to the story than what I've been told.