Ridiculous reviews

I totally agree!! 4 stars is more than generous in a case such as this (and I'm also sorry the host abused you- that's also totally not acceptable!)

 

I would give them at most a 4 star for not matching the description and also report them for being abusive. I really don't take that kind of rubbish.
I read somewhere that Airbnb removes a listing if the rating is below 3.7, not sure if it is true.

 

@Ouchmyknees we had about 30 4 and 5 star ratings (mainly 5 stars) and then got one 2 star and one 3 star in a row (on two separate properties) (long story)- Airbnb shut down our listing in response to those two ratings and we had to sign a declaration that we would improve our standards before they would relist us.

 

What the hell? This is unthinkable... I assume you still need to honor your existing bookings despite the listing being taken down? I'm very sorry about that and I'm sure it is not your wrongdoing.

 

@Ouchmyknees it wasn't too bad as once we had signed the dec they did relist us straight away (and we were required to honour existing bookings), but I suppose it does give some context as to why hosts are so neurotic about ratings!!

The 3 star booking, we got 5 in every category but 3 overall as a neighbour had a party one night and our guests couldn't sleep (I wish I was exaggerating ). The 2 star rating, we got 5 stars in every category but 2 in cleanliness and 2 overall- they saw some cockroaches which is inevitable in the middle of summer in Sydney in an old building- and despite us sending cleaners in mid stay to sweep up the two cockroaches (but I do admit totally agree cockroaches aren't ideal)

 

Ouch, I'm constantly worried that there will be bugs make their way into the my Airbnb as it is on ground floor next to a garden

For what is worth, if I were you, I probably won't leave a review for these two group of guests so that I won't get a bad review. Cheeky? Maybe, but I'm doing a business and I need to protect myself.

 

@Ouchmyknees even if you don't give a review, if they review you, it becomes live after 14 days- so there is no way to stop it!

 

Oh, I have no idea.

 

Really? I have been told that unless both parties lodge reviews then nothing is published.
Marg

 

If it had been me, and if I had chosen that place specifically on the basis of it being pet friendly, then they would have been lucky to get one star!
Marg

 

@Marg4000 I questioned myself so had to double check!

How long after I leave a review will it be published?

This depends on whether or not you have already reviewed the guest. You and your guest have 14 days to leave a review for each other. Once you and your guest leave a review for each other, the review is posted immediately. If you leave a review for your guest but they do not reviewed you, your review will automatically be published after the 14 day period expires.

I had a guest who did not seem pleased. If I do not leave the guest a review, can his/her review show up?

Yes, if the guest provides a review for you, their review will either show up when you post your review or after the 14 day review period ends.

 

you guys are really into getting good reviews. I read their comments but never even look at how many stars, and dont message people about bad reviews. I look at bad reviews as expectation management, if your not 100% 5 star then people will have lower expectations and your more likely to cruise along a bit higher (above 80% to keep superhost) than you otherwise might have. all imo

this is me..maybe i will change my tune when it drops lower
4.9
Overall rating
72
Total reviews
93%
5 star reviews

ok ok one thing that annoys me a little is the location rating..i state clearly its in the suburbs, need car etc etc, seems a little illogical to complain

 

I reckon it's a pretty restrained response to what I bet was a very unfair review. It seems the hotel did everything they could to deal with an unreasonable customer.

 

This is why I like airbnb - they collect the payment upfront from the customer (for stays of no more than a month). No chasing for payments. Other platforms can be a pain in the butt.

 

@S1mon don't get me started about location ratings- we are 6km from the CBD and state that several times throughout our description- and you can see on the map where we are when we book- so why people continually mark us down for "not being in the city centre" is beyond me...

 

I agree, the wall of text just looks petty and not professional at all. I think it is probably a family owned hotel.

 

True. Could have been better. Never good to say the customer is wrong. With airbnb I frequent a forum and you see hosts vent all the time, and some guests are bad. But its always good to be professional.