Reversing Credit Card Payment

Conclusion....

Got a letter from bank stating insufficient information, so transaction was not reversed. Yet I provided all the information they required?? Go figure

The supplier of the bed has mailed out a few parts that should rectify the problem, other option was a complete new bed. I have gone the part option because I am o/seas at the moment.

MTR

 

Maybe they meant that the information you gave was insufficient to support reversal of the charge?
Marg

 

yes, that's it. All done and dusted now, the part arrived in the mail 2 days ago, when we get back home see if my partner can put this bed together.....

 

the process is quite hard though in aus. you need to call the bank and full out a form with reason etc.

in the US I found it very easy. Everything is online and some banks even do instant returns.

 

But surely you still need a good, legal reason for the bank to default on its credit card payment.

In this case it appears the supplier acted within its obligations under Consumer law by offering to supply the part to correct the problem, or to supply a whole new unit.
Marg

 

yes, but how long do they take to process it is anyone's guess.

I rented a car a few years ago for couple of weeks, prepaid, and return before the due date. Had a refund due which I had to chase them for. Had to contact the bank ultimately to get the money back.