Reversing Credit Card Payment

We recently purchased a bed on line and it turned out to be faulty, payment was made via visa credit card.

We requested a full refund, the company advised that it is up to their discretion whether they refund or provide another alternative ie new bed, new faulty part.

I found out today that we can reverse the credit payment, even though it was made 3 weeks ago. I had no idea that this was possible. I assume once credit card payment was made it was done and dusted.

Learn something everyday

 

The merchant will be given the opportunity to reason and if they can show that they have recitified the problem. Ie replaced the fault with new bed or fixed faulty part then there will be no reason to reverse it.

 

In this case the company is actually correct. Under Australian Consumer Law the remedies for a faulty product are: repair, replace or refund.

If you have a minor problem with a product or service, the business can choose to give you a free repair instead of a replacement or refund. When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund. For a major problem with a service, you can choose to receive compensation for the drop in value below the price paid, or a refund.
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Repair, replace, refund

 

Damn

 

Interested to see how this goes.

We have had charges reversed when charged wrongly (taxi driver doubled up) but never when goods had been supplied.
Marg

 

Not sounding too good now..... the quality of the product is disappointing. Lesson learnt, don't buy on line, first time

 

There might be state legislation which can help. In NSW there is the sale of goods act which allows for a refund if the vendor made out. amongst other things, that the goods were something which they were not.

 

You may have other remedies under Australian Consumer Law. For example, goods must be of merchantable quality and should be supplied as described. If not, you are entitled to ask for a refund.

 

So - it's not that the good are faulty or anything - it just isn't what you thought you were buying.

Expensive lesson.

Some things I buy online - books, dvds, art supplies, tiles, tapware etc and only from reputable sellers - but after a bad experience buying clothes online (didn't look anything like ad and sizing was all wrong) I'll never buy personal items again.

 

Hmm, how big is the fault @MTR? If it reduces the actual function of the bed can be considered major

 

Its structural, you can actually not put the bed together.

 

I'd say that's a major fault...

 

Can't be put together --> it can't do what it supposed to do. You would not buy it if you know it can't be put together either.


Repair, replace, refund

 

Bed Engineers can be expensive...

 

My bed engineer is in the USA at the moment, I never realised how important he was until he left

 

I wouldn't be taking this issue lying down!

 

The issue exists because she cant lie down

 

Thanks, apparently they are reviewing, its at their discretion. Keep you posted