Rant that have been done by everyone about their PM warning, long posts. I recently changed PM as the previous one has been quite unresponsive, I.e. one response in, 1-2 weeks after emails, phone and message (and I really dislike how the people in agency keep asking, the best number to call back and never call back). The new agency started ok, but I start to feel the same frustration again. The property has several issues to solve (bathroom leak which never addressed by the previous PM and get worse, fixes need to be done, quotes, insurance claim, tenant seeking compensation etc) and I check in regularly via email. So far most of there are usually no response within 48 hours. They are busy, fine. I tried calling (same old will call you back), message that sometimes get response and sometimes doesn't. Tenant is currently seeking compensation for the leak (soaked carpet, damaged their furniture) - when I heard about the extent of it, I told the PM that they can break lease early as the things that needs to be done is not exactly fully fixable with them there. PM said, tenant has been cooperative I'm getting trades in and does not plan in seeking compensation. One week later, tenant demanded 1 week rent free, sure fair enough. PM said they now demand 2 weeks or they are going to tribunal, PM said that it sounds fair. Am I being unreasonable to expect the PM to provide explanation and to push back to the tenant? Reply to email as she said she would on the day? Response within 2 days without additional follows up, especially when there're problems? Source quotes from several trades instead of only one without being asked to? Oh well.