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Pure Rentals

Discussion in 'Property Management' started by JuliaCFA, 25th Jul, 2016.

  1. JuliaCFA

    JuliaCFA Member

    Joined:
    22nd Oct, 2015
    Posts:
    12
    Location:
    Melbourne
    Hi,

    I would like to hear some first hand experience with Pure Rentals.

    I need to choose a PM in Brisbane and I quite liked what I saw on their website. However I wouldn't mind to have some members' view from this forum.

    Their flat management fee seems quite competitive. The only thing I was wondering with this flat fee is if they will still be motivated to maximise your rental return or not.

    Thanks.
     
  2. DiligentPM

    DiligentPM Well-Known Member Business Member

    Joined:
    18th Jun, 2015
    Posts:
    443
    Location:
    Brisbane
    Ask questions about the ratio of PMs to properties to manage, ask what add on fees there are to the flat charge, ask all the questions you need to ask to make a good decision. Quality service is paramount over everything else. I know the founder of the agency and Russell Peter established the business to make a difference and he is ethical. I don't know the PMs who work at the agency though.
     
    Simon L and Colin Rice like this.
  3. Foxdan

    Foxdan Well-Known Member

    Joined:
    22nd Jun, 2015
    Posts:
    115
    Location:
    Hills district, sydney
    I've got 2 properties in Brisbane. One is managed by pure rentals and one is managed by @DiligentPM . Both have been good so far. @DiligentPM has been good as the people who manage my property are also the owners so there feels to be a good level of personal service. They gained me a good tenant quickly and at a good rental price. I've been very happy.

    Pure rentals seems like a much bigger property management company and the personal service has not been the same. But I have had no issues so that's a positive.

    I don't think you could go wrong with either in my experience.
     
    Colin Rice and DiligentPM like this.
  4. markson

    markson Well-Known Member

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    14th Feb, 2016
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    310
    Location:
    NSW
    What suburb is the property?
     
  5. JuliaCFA

    JuliaCFA Member

    Joined:
    22nd Oct, 2015
    Posts:
    12
    Location:
    Melbourne
    Thanks @DiligentPM and Foxdan for your response.

    markson, the property is in Enoggera.
     
    DiligentPM likes this.
  6. Barny

    Barny Well-Known Member

    Joined:
    16th Oct, 2015
    Posts:
    1,181
    Location:
    Melbourne

    What's considered a decent ratio of PM's to properties these days?
    I was always told over 100-120 per pm, anything above and lack of available might be an issue.
     
  7. DiligentPM

    DiligentPM Well-Known Member Business Member

    Joined:
    18th Jun, 2015
    Posts:
    443
    Location:
    Brisbane
    Hi Barny,

    A lot of agencies do not disclose their case lists...not sure why as transparency shapes ethical practice...some agencies argue that strong back end support and good business systems/processes enable larger case lists...it depends on the range of services a PM offers as well...these are the questions to ask as you explore your options.

    We have made the decision to cap our case lists enabled with good business processes to support the work to a ceiling of 80-100 properties per PM maximum (with back end supports as well) - this still translates to a huge working day to follow up on all presenting matters
     
    Taku Ekanayake and Barny like this.
  8. Taku Ekanayake

    Taku Ekanayake Well-Known Member

    Joined:
    23rd Jun, 2015
    Posts:
    765
    Location:
    Sydney, Australia
    Hi @Foxdan - what is your reason(s) for having separate PM's? Would be very interested to know what you have seen as the pros and cons of having different PMs
     
  9. Foxdan

    Foxdan Well-Known Member

    Joined:
    22nd Jun, 2015
    Posts:
    115
    Location:
    Hills district, sydney
    @Taku Ekanayake - I wanted to try the services of each PM to compare them. There was not really any difference in cost or advantage of having one PM over having two. So I decided to try two separate ones.
    After comparing the services for my personal needs, I decided to transfer both properties across to one PM to streamline it all. Very happy with the service so far and the tenants they have selected.
     
    Taku Ekanayake likes this.
  10. Taku Ekanayake

    Taku Ekanayake Well-Known Member

    Joined:
    23rd Jun, 2015
    Posts:
    765
    Location:
    Sydney, Australia
    @Foxdan thanks for the feedback.
     
  11. Simon L

    Simon L Investment Property Buyers Agent Business Member

    Joined:
    18th Jun, 2015
    Posts:
    186
    Location:
    Sydney, Brisbane
    To add to this, your problems with any PM will arise with the specific person you are dealing with on a day to day basis. A highly recommended company or one with a great reputation may not necessarily produce the same results if your property is being passed onto someone less competent.
     
    DiligentPM likes this.