I sat in on a OFT webinar this morning about the upcoming changes with regards to the licensing of agents, increasing professionalisation, higher standards, different licensing classifications, additional Continuing Professional Development etc which are coming into force from 23/3/20. A participant asked a question around privacy and whether the upcoming changes to tenancy agreements would be affected in any way where the tenant could be advised of the Lessor's details (the owner's details are often noted on the lease as "C/- XYZ agency"). The convener responded that from 23/3/20, it will no longer be acceptable that the tenancy agreement not to provide a form of contact detail of the owner. He mentioned that this would most likely take the form of the owner's email address rather than their postal address or phone number. Note to owners - it will no longer be possible to hide behind the excuse that the PM didn't advise you of an issue with the property (or that you failed to take action) as the tenant will also have your email address and will probably use it if they are getting no response from the agent. This will impact negatively on those owners who shirk their responsibilities by giving the tenant additional evidence of raising an issue directly with the owner where action is warranted.