Now I find myself in this situation where the tenant moved out leaving a very high electricity bill $ 1280 plus one month's unpaid rent $920 and partially unpaid water. Nothing unusual there but here's the catch. The PM had to have a major operation due to breast cancer. While she was away doing that a friend who was actually supposed to be working in the business next door 'helped her out' and at the same time stole money in various ways from tenants and landlords. He has now either skipped town or is in gaol - no-one seems to know which. He and the person he was working with in the business next door both lost their jobs, too (obviously). Meanwhile, the real PM has not returned from her operation which was over 6 months ago. She handed all her properties over to the 2 other agencies in town. At that time my tenant moved out and all the online files were eradicated. The new agency does not want to take on my issues with chasing up the tenant for outstanding money as they have no records. I have the bills and the statement showing the tenant owes a month's rent but the tenant and records were gone by the time all other tenancies were handed over. Where to from here please?