I received quotes to replace a reverse cycle split system or repair it, I chose to replace it because the repair was too expensive considering the price of replacement. They wanted a 30% deposit non refundable for either the repair (which involved ordering parts) or the replacement. I emailed and let them know I wanted to go ahead with the replacement but were they able to give me a installation date before I paid a non refundable deposit (as there are such long delays getting air conditioning guys out at this time of year). And received absolute silence in response. I wonder if the 30% deposit is normal and they perhaps thought I was being an unreasonable customer that they didn't want to deal with by asking for a date first? This property is in the ACT but I had one done in Brisbane a little while ago and they didn't require a deposit and I don't recall having to pay one when I've installed air conditioners in the past or at least not that much. Or perhaps they could be a bit shonky because they wanted the deposit via bank transfer yet they were happy to take credit card for the initial diagnosis and quotes which might be because they have had charge backs due to taking deposit and then not delivering? I have also had issues where air con guys (not these same ones) have been called out under warranty and won't even come to look at it for months because they have so much other paid work on... thus requiring paying for it to be fixed myself to meet landlord obligations. So I don't trust them and feel like once they have your money they won't come out until it is off season and they have no work... I am wondering if it is worth getting another company out to quote to replace it (which would probably involve another few weeks wait for them to come out) or if they are all probably going to have similar policies?