If you follow this propertychat you may hear my story before. I had bad tenants who don’t pay rent and keep unknown dog in house as well as damage property. Premise are vacant now and my new agent is helping me to claim insurance. There are some points I am not fully sure, I understand there are some insurance company expert in this forum. Please share your opinion with me. I appreciate! Frist of all, re-letting fee, since tenant broke lease , will the re-letting fee covered by EBM? Feedback from EBM is they don’t cover Re-letting fee. Is that reasonable? Secondly, grout cleaning cost. My investment property has full European input tile. Tenants did not clean tile at all, it is very dirty and I can see some yellow stein which I believe is dog urea on it. Normal Mop could not clean it so I need special cleaning machine to complete job. The cost of grout and tile clean is $650. Tenant bond still has $1000 left after throwing rubbish and do a full house clean. My agent advise me tenant remaining bond could not pay the grout and tile clean cost. I would like to know if anyone successfully used bond to do grout and tile clean. Thirdly, carpet depreciation cost. Since there are so many yellow stein on carpet so the full house carpet needs to replace. EBM ‘s feedback is I need to pay the depreciation cost of 22.5% because carpet is more than 2 year old, which is quite a lot of money. Is it reasonable for EBM to ask so? Fourthly, insurance access fee. I need to pay access fee of pet damage and accidental damage to EBM, which may be $800 or $1200. Lease contract tenant signed indicates tenant needs to pay LL access fee because of their damage. There are still some bond left after clean and throw rubbish. Can I use that to cover some of access fee? Fifthly, vacant period. How is that calculated? Since property is not presentable, it has not start adverting. Will this period covered by EBM? Wish majority of my loss could be covered by insurance I purchased. Investment property is pain sometimes.