Any opinions on mortgage house. Wanting to refinance my mortgage and the rate they offer is tempting. Problem is the confusion with their phone staff. First I had Kevin as my lender, I was shopping around so I took my time (2/3 )days in getting the identification and financial details to him. Kevin quit then I got Chris who was adamant that me shopping around was going to affect my credit rating? they then wanted my property valued, then in the same phone call this could be avoided by sending them a value if my land which I did. I got pre approved but then they wanted a property valuer to inspect again and I had to pay for it? The list goes on!. Is the 3.69% worth it?