I'm wondering what others thoughts are on how to handle this situation. We self manage our property located in NSW. We've self managed for quite a few years but have never come across this absurd issue before. We have a relatively new tenant who has been in the unit for around two months. In that space of time the tenant has brought up an issue regarding keys for the property at least three times. The issue is that she doesn't believe it is right that we as the owners have a set of keys to the property!! It's absurd but there's no getting through to this tenant. We've explained all owners have a set of keys because they own the property, it's that simple. If we had an agent managing not only would we have a set of keys but the agent would as well! We will be seeing the tenant again shortly for a maintenance issue and I can guarantee she will bring it up again. We have reiterated that just like an agent, we can only enter a property with appropriate notice or as agreed with the tenant so that shouldn't be an issue. Any ideas?