I went into my local bank branch Friday about 4.35pm wanting to open a new account to hold loan proceeds and not risk contaminating them with other funds. We have two savings accounts and seven loans under a package deal. I thought it could be done quickly and easily. I was the only customer and stood at the service desk for a few seconds, ignored by the person in a cubicle and with nobody looking likely to ask me if I needed help, I went to the teller. She called the person sitting in the cubicle who had seen me (but ignored me). I said what I wished to do and she said I would need about 45 minutes to open this new account. I was incredulous and asked "really?" She said she would want to speak to me about how I could minimise costs and look at my banking needs. I said "I don't need any changes - just want another separate account for loan funds I'm expecting." She said she could do it now except her kids were being dropped off soon and she would be taking them home and could I come back Tuesday. Is it just me, or is this not good enough?