Join Australia's most dynamic and respected property investment community

Banker couldn't help me because her kids were being dropped off to the branch.

Discussion in 'Property Finance' started by wylie, 30th Apr, 2016.

  1. wylie

    wylie Moderator Staff Member

    Joined:
    18th Jun, 2015
    Posts:
    2,924
    Location:
    Brisbane
    I went into my local bank branch Friday about 4.35pm wanting to open a new account to hold loan proceeds and not risk contaminating them with other funds. We have two savings accounts and seven loans under a package deal. I thought it could be done quickly and easily.

    I was the only customer and stood at the service desk for a few seconds, ignored by the person in a cubicle and with nobody looking likely to ask me if I needed help, I went to the teller. She called the person sitting in the cubicle who had seen me (but ignored me).

    I said what I wished to do and she said I would need about 45 minutes to open this new account. I was incredulous and asked "really?"

    She said she would want to speak to me about how I could minimise costs and look at my banking needs. I said "I don't need any changes - just want another separate account for loan funds I'm expecting."

    She said she could do it now except her kids were being dropped off soon and she would be taking them home and could I come back Tuesday.

    Is it just me, or is this not good enough?
     
    JameZ and Glorion like this.
  2. dabbler

    dabbler Well-Known Member

    Joined:
    18th Jun, 2015
    Posts:
    2,665
    Location:
    Sid en e - olympic city
    I dunno, but I stood in a line at Westpac down here mid week for over 40 mins, was about 7 people in the branch and 1 staff member only serving, I had left earlier due to same one staff member & did a few other things, came back to a smaller queue & still 40 mins.
     
  3. dmb1978

    dmb1978 Well-Known Member

    Joined:
    5th Nov, 2015
    Posts:
    165
    Location:
    ACT
    No, not just you - that's terrible.
     
  4. Rolf Latham

    Rolf Latham Inciteful (sic) Staff Member Business Plus Member

    Joined:
    14th Jun, 2015
    Posts:
    1,158
    Location:
    Gold Coast
    A westpac challenge im sure, but it is branch and staff specific..............

    My local WBC peops will stay back till "whenever" to service our needs

    ta
    rolf
     
    Shahin_Afarin likes this.
  5. Joynz

    Joynz Well-Known Member

    Joined:
    5th Apr, 2016
    Posts:
    818
    Location:
    Melbourne
    Sounds like she either had an unexpected child care emergency or was actually supposed to be clocking off at 4.30 - or both.
     
  6. Casteller

    Casteller Well-Known Member

    Joined:
    30th Jun, 2015
    Posts:
    344
    Location:
    Barcelona
    I think its ok, good enough excuse as you went just before closing.
     
  7. HUGH72

    HUGH72 Well-Known Member

    Joined:
    18th Jun, 2015
    Posts:
    2,117
    Location:
    FNQ
    Why is okay? They are supposedly open until 5.00pm on Fridays? It was 4.35pm.

    It's not okay, it's crap customer service.
     
  8. datto

    datto Well-Known Member

    Joined:
    23rd Jun, 2015
    Posts:
    1,391
    Location:
    Mt Druuiitt
    Yep, that's crap service. Even by my standards.

    Put it on their facebook website and demand an explanation.
     
  9. Coota9

    Coota9 Well-Known Member Premium Member

    Joined:
    18th Jun, 2015
    Posts:
    970
    Location:
    Melbourne
    Seems like the staff member had a case of Friday CBFs.

    Pretty poor service though no matter what time of day it was..
     
  10. legallyblonde

    legallyblonde Well-Known Member

    Joined:
    23rd Jun, 2015
    Posts:
    685
    Location:
    TAS
    Maybe it is a Tassie thing.. But I always seen school kids in places of employment waiting for their parents to finish work... It is not a big deal. Stick them in the corner or an empty office for half an hour and keep your customers happy.
     
    Vultures likes this.
  11. wylie

    wylie Moderator Staff Member

    Joined:
    18th Jun, 2015
    Posts:
    2,924
    Location:
    Brisbane
    I'm going to go to another branch. Her kids were not there and still not there when I left. I cannot believe I couldn't open an account in 25 minutes. They had all my ID.
     
  12. Scott No Mates

    Scott No Mates Well-Known Member

    Joined:
    18th Jun, 2015
    Posts:
    5,544
    Location:
    Sydney or NSW or Australia
    Geez. I can wander into my local NAB, access my Business Banker and get a new account within 5-10 minutes.

    Would you like fries with that? How about another $100k LOC or some life insurance? Nah! Sales pitch done.
     
  13. Blacky

    Blacky Well-Known Member

    Joined:
    25th Jun, 2015
    Posts:
    1,103
    Location:
    Bali
    can't you do it online?
     
  14. bob shovel

    bob shovel Well-Known Member

    Joined:
    18th Jun, 2015
    Posts:
    5,373
    Location:
    Somewhere in the land of Oz
    Thats not ideal but ok, you cant rush things in brissy, you dont want to become sydney!!
     
    Joynz likes this.
  15. VB King

    VB King Well-Known Member

    Joined:
    8th Jul, 2015
    Posts:
    127
    Location:
    Ho Chi Minh City
    I bet this is the same bank @wylie is talking about.
     
  16. Jamie Moore

    Jamie Moore MORTGAGE BROKER - AUSTRALIA WIDE Business Member

    Joined:
    18th Jun, 2015
    Posts:
    2,140
    Location:
    Canberra and Sydney
    The banking experience you receive is dependent on the person you deal with. I went into a branch to open up a business account and got met with lots of blank stares and was told someone will call me later.....they never did.
     
  17. skater

    skater Capitalist Premium Member

    Joined:
    18th Jun, 2015
    Posts:
    1,408
    Location:
    Sydney
    Back in my youth I worked for CBA for 8 years, then moved to Wespac. If a customer was in the building prior to closing, you served them! Period! But service from any of the banks has seriously gone downhill big time since then.

    A new account only takes a few minutes to set up, and I can't imagine that it would physically take any longer to do these days. What has changed though is all the stupid cross selling they do. Do you want insurance? Oh, your an investor, you need to speak to a Financial Planner....etc.
     
  18. Bran

    Bran Well-Known Member

    Joined:
    20th Jun, 2015
    Posts:
    3,212
    Location:
    At work
    Slack. I would have said so too.
     
  19. Brian84

    Brian84 Well-Known Member

    Joined:
    18th Jun, 2015
    Posts:
    961
    Location:
    Sydney
    Maybe she was having a "POETS day"
     
    HUGH72 and bob shovel like this.
  20. JameZ

    JameZ Active Member

    Joined:
    18th Jun, 2015
    Posts:
    29
    Location:
    Sydney
    Shocking service.

    I bet if you said yes I'd love to look at upping my credit limit, renewing my building and content insurance and look at options for managed funds/wealth products, she would have been more than happy to make her kid wait another 30 minutes.

    As terrible as it sounds, fact is personal bankers are always under pressure to meet their sales targets (insurance, wealth, credit cards). Opening a savings account just wasn't enticing enough for her to change her commitments.