Banker couldn't help me because her kids were being dropped off to the branch.

Discussion in 'Loans & Mortgage Brokers' started by wylie, 30th Apr, 2016.

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  1. wylie

    wylie Moderator Staff Member

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    I went into my local bank branch Friday about 4.35pm wanting to open a new account to hold loan proceeds and not risk contaminating them with other funds. We have two savings accounts and seven loans under a package deal. I thought it could be done quickly and easily.

    I was the only customer and stood at the service desk for a few seconds, ignored by the person in a cubicle and with nobody looking likely to ask me if I needed help, I went to the teller. She called the person sitting in the cubicle who had seen me (but ignored me).

    I said what I wished to do and she said I would need about 45 minutes to open this new account. I was incredulous and asked "really?"

    She said she would want to speak to me about how I could minimise costs and look at my banking needs. I said "I don't need any changes - just want another separate account for loan funds I'm expecting."

    She said she could do it now except her kids were being dropped off soon and she would be taking them home and could I come back Tuesday.

    Is it just me, or is this not good enough?
     
    wylie, 30th Apr, 2016
    #1
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  2. dabbler

    dabbler Well-Known Member

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    I dunno, but I stood in a line at Westpac down here mid week for over 40 mins, was about 7 people in the branch and 1 staff member only serving, I had left earlier due to same one staff member & did a few other things, came back to a smaller queue & still 40 mins.
     
    dabbler, 30th Apr, 2016
    #2
  3. dmb1978

    dmb1978 Well-Known Member

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    No, not just you - that's terrible.
     
    dmb1978, 30th Apr, 2016
    #3
  4. Rolf Latham

    Rolf Latham Inciteful (sic) Staff Member Business Plus Member

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    A westpac challenge im sure, but it is branch and staff specific..............

    My local WBC peops will stay back till "whenever" to service our needs

    ta
    rolf
     
    Rolf Latham, 30th Apr, 2016
    #4
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  5. Joynz

    Joynz Well-Known Member

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    Sounds like she either had an unexpected child care emergency or was actually supposed to be clocking off at 4.30 - or both.
     
    Joynz, 30th Apr, 2016
    #5
  6. Casteller

    Casteller Well-Known Member

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    I think its ok, good enough excuse as you went just before closing.
     
    Casteller, 30th Apr, 2016
    #6
  7. HUGH72

    HUGH72 Well-Known Member

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    Why is okay? They are supposedly open until 5.00pm on Fridays? It was 4.35pm.

    It's not okay, it's crap customer service.
     
    HUGH72, 30th Apr, 2016
    #7
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  8. datto

    datto Well-Known Member

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    Yep, that's crap service. Even by my standards.

    Put it on their facebook website and demand an explanation.
     
    datto, 30th Apr, 2016
    #8
  9. Coota9

    Coota9 Well-Known Member

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    Seems like the staff member had a case of Friday CBFs.

    Pretty poor service though no matter what time of day it was..
     
    Coota9, 30th Apr, 2016
    #9
  10. legallyblonde

    legallyblonde Well-Known Member

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    Maybe it is a Tassie thing.. But I always seen school kids in places of employment waiting for their parents to finish work... It is not a big deal. Stick them in the corner or an empty office for half an hour and keep your customers happy.
     
    legallyblonde, 30th Apr, 2016
    #10
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  11. wylie

    wylie Moderator Staff Member

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    I'm going to go to another branch. Her kids were not there and still not there when I left. I cannot believe I couldn't open an account in 25 minutes. They had all my ID.
     
    wylie, 30th Apr, 2016
    #11
  12. Scott No Mates

    Scott No Mates Well-Known Member

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    Geez. I can wander into my local NAB, access my Business Banker and get a new account within 5-10 minutes.

    Would you like fries with that? How about another $100k LOC or some life insurance? Nah! Sales pitch done.
     
    Scott No Mates, 1st May, 2016
    #12
  13. Blacky

    Blacky Well-Known Member

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    can't you do it online?
     
    Blacky, 1st May, 2016
    #13
  14. bob shovel

    bob shovel Well-Known Member

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    Thats not ideal but ok, you cant rush things in brissy, you dont want to become sydney!!
     
    bob shovel, 1st May, 2016
    #14
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  15. VB King

    VB King Well-Known Member

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    I bet this is the same bank @wylie is talking about.
     
    VB King, 1st May, 2016
    #15
  16. Jamie Moore

    Jamie Moore MORTGAGE BROKER - AUSTRALIA WIDE Business Member

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    The banking experience you receive is dependent on the person you deal with. I went into a branch to open up a business account and got met with lots of blank stares and was told someone will call me later.....they never did.
     
    Jamie Moore, 1st May, 2016
    #16
  17. skater

    skater Well-Known Member

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    Back in my youth I worked for CBA for 8 years, then moved to Wespac. If a customer was in the building prior to closing, you served them! Period! But service from any of the banks has seriously gone downhill big time since then.

    A new account only takes a few minutes to set up, and I can't imagine that it would physically take any longer to do these days. What has changed though is all the stupid cross selling they do. Do you want insurance? Oh, your an investor, you need to speak to a Financial Planner....etc.
     
    skater, 1st May, 2016
    #17
  18. Bran

    Bran Well-Known Member

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    Slack. I would have said so too.
     
    Bran, 1st May, 2016
    #18
  19. Brian84

    Brian84 Well-Known Member

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    Maybe she was having a "POETS day"
     
    Brian84, 1st May, 2016
    #19
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  20. JameZ

    JameZ Active Member

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    Shocking service.

    I bet if you said yes I'd love to look at upping my credit limit, renewing my building and content insurance and look at options for managed funds/wealth products, she would have been more than happy to make her kid wait another 30 minutes.

    As terrible as it sounds, fact is personal bankers are always under pressure to meet their sales targets (insurance, wealth, credit cards). Opening a savings account just wasn't enticing enough for her to change her commitments.
     
    JameZ, 1st May, 2016
    #20
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