Bad experience with AMP Customer Service

I have got refinance contract with AMP, then I tried to open a Saving account (Better account) with AMP in order to transfer insufficient/surplus fund on the settlement date. The Better account has been registered and open online. However, after more than 1 week, I could not register Bank Net with AMP. It means that I have no Internet Banking with AMP.

I tried to call AMP many times, and they could not sort out the problem for me. Everytime, I call them, they just asked me wait and wait and could not give me any timeframe for the problem solving. The customer service is bad.

How have others experienced with AMP services?

 

Nope. Just the opposite. I find them very efficient

 

I had a few difficulties with my loan setup and had to use AMP Customer Service a couple of times. I couldn't fault the service.

 

I have no Internet Banking to access my accounts. It is more than 1 week. I do not know when they will fix it for me

 

Im assuming you went through a broker and if correct get them to contact their BDM and avoid all the bank speak and hassles with dealing direct. Its what the broker gets paid trail for and should be able to sort with 1 x email to the right AMP contact.

 

Hi Colin, I will talk to my broker. Thanks alot!

 

Finally, I got Internet Banking. Thanks all people here.

 

The loan was settled more than 2 weeks ago but offset accounts has been set up. I called AMP at least 5 times, emailed AMP 4 times but customer service could not help. So hopeless.

I asked my broker to help me now. Hopefully, the broker will sort it out.

Very bad experience with their customer services!!!

 

That's interesting because previously I had 3 loans with AMP, all with offsets, all set up correctly with no issues.

 

Did they set up offset accounts automation ally as part of loan application or you had to request offset accounts opening?

They did not set up offset accounts for me on settlement date at all.

 

Yes. Mine were all set up at the same time as the loans. First time I logged into internet banking the loans were there, the offsets were there and the accounts were correctly linked.

If you are still having issues then get your broker to sort them out. You have paid for this service so may as well use it.

 

Hi @Perthguy

Finally, my offset accounts have been set up.

Just quick question. In the Net Bank, how do I know which offset accounts link to which loan accounts?

 

Sorry, I shut down those accounts in 2015, so I don't recall how to find the answer. Is this something your broker can help you with?

Edit: maybe on of the forum brokers, like @Jess Peletier, @Colin Rice, @Brady, or @tobe will know.

 

Call them to verify and then rename each account according to its use/purpose.

 

We have a recent excellent service story and another (3 months ago) just like the above (missing accounts). Unfortunately Colins response is spot on all you that can be done is to call and resolve the issue on the spot. Turnaround times for approvals anecdotally improving.

 

Interestingly I find most clients haven't had any issues with AMP - you will find that with every lender unfortunately things can go wrong and it's just a matter of using the right channels to get it resolved.

 

Not really, CBA, NAB, ANZ have been giving me excellent services so far.