Trying to get NBN connected at a property we have just moved to, through iiNet as we're already with them at the old house. So far they have failed to show up to 3 scheduled appointments. I managed to speak to someone at NBN who told me I really shouldn't be speaking to them, but they'd look into it as I explained we'd kind of fallen into a black hole. Turns out when our property was subdivided and the phone line went in 9 years ago it never got registered properly, so although we have a working phone line, the telco's database shows the address as a "Class 32 property, no lead-in line", so each time the NBN tech checks their job sheet for the appointment they don't bother coming and cancel as they think there's no lead in line and the install gets bounced back to iiNet. I finally managed to get someone at iiNet to understand this and request a reclassification. I've just had an e-mail this morning with the latest re-order and new NBN tech install date for, wait for it, between 2am and 6am on 21/01/19 (yes that's 9 days AGO). The main problem is the NBN Co. number has no access to their techs scheduling, it has to go through the ISP and the ISP has no direct access to speak to NBN Co, it's all done through their "group chat". So, this has been going on for 6 weeks now and I still can't get an actual NBN tech scheduled appointment, and if/when I do I've no way of knowing of they've reclassified the property properly or if we'll just get bounced again. So frustrating.