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Xenia's property management quick tip - What a Property Manager looks for in outgoing inspections

Discussion in 'Property Management' started by Xenia, 14th May, 2016.

  1. Xenia

    Xenia Adelaide Property Manager Business Member

    Joined:
    21st Jun, 2015
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    2,342
    Location:
    4/136 The Parade Norwood, South Australia
    An outgoing inspection, the inspection done once a tenant has vacated the property is in many ways more important than an ingoing inspection because you only get once chance to inspect the property for the consideration of the bond refund so it needs to be done right.

    A quick walk through will easily miss hidden problems so a thorough inspection needs to be done to ensure all damage is revealed before the bond refund is agreed on.

    Most tenants do not cause damage but most are notorious for not cleaning a property correctly.
    The pictures below are of a property I inspected this week at Mawson Lakes. The tenants hired professional cleaners and carpet cleaners and have produced a receipt for our office. However, that DOES NOT mean that the property has been cleaned correctly.

    Upon inspection it was found that the oven was cleaned but the oven knobs were still sticky, the range hood was dirty (wiped over but still sticky), the sink was wiped over but not cleaned with stainless steel cleaning products - needs to shine, some of the draws were not cleaned correctly. These are all common areas in rentals.
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    Leaving water stains at the bottom of showers is also another common area that tenants miss as well as window sills and skirting boards. Carpets are usually professionally cleaned - we look for the machine lines on the carpets during inspections and floors and bathrooms are generally OK.
    [​IMG]

    The property in the picture was 90% OK, but an additional professional clean by our own in house cleaners was recommended to them to rectify the missed areas.

    As well as calculating rent to the day the keys are returned, a final water reading also needs to be taken during an outgoing inspection to calculate the final water account payable by the tenant at the end of the lease. Bonds cannot be released without this.
     
    Last edited: 14th May, 2016
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  2. Xenia

    Xenia Adelaide Property Manager Business Member

    Joined:
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    Location:
    4/136 The Parade Norwood, South Australia
    Tenants of above property, even though you can see carpets were professionally cleaned and house generally cleaned, agreed to additional professional cleaning for above areas :)
     
  3. Xenia

    Xenia Adelaide Property Manager Business Member

    Joined:
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    Location:
    4/136 The Parade Norwood, South Australia
    So what happens if tenants refuse to have those small issues rectified in an otherwise 90% clean property?
    What happens if it ends up at tribunal hearing?
    Mixed results, I'm testing a completely new precedence next week, will keep you posted.
     
  4. Nick Valsamis

    Nick Valsamis Real Estate Professional

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    20th Jun, 2015
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    Location:
    Sydney
    In NSW the property just has to be reasonably clean. So if the tenant doesn't agree to any additional cleaning and it is a small issue then it wouldn't be worth going to the tribunal over it.

    It would be quicker to clean it myself than go to the tribunal.
     
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  5. datto

    datto Well-Known Member

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    Location:
    Mt Druuiitt
    Do you check under the toilet seat to make sure there are no surprises there.