Would you use the same agent to sell if PM was bad?

Or vice versa?

Say you had a very bad experience with the PM side of an agency and they were bad.

But you heard good things about the selling side of the agency.

Do you treat them separately?

 

There was no maybe - I worked in REA (sales) and the businesses can be very close knit or like a separate business.

The agency I worked for had 3 offices and in the 2nd office (I was in the 3rd) had the PM.

To me I would meet with the REA and talk to them especially if you have heard/seen good results from them. However if it was a one man band I would be more hesitant.

 

I had a bad PM experience with an agency a few years back, and there is no way I will deal with either side of their business any further.

I qualify this by saying that my then-PM was the then- (and still current) principal of the agency as well, so.... since she's still there and still in charge... no go. I *might* have considered using the selling arm if the original issue had been with just an employee (as long as they were no longer there).... but still would be put off.

 

If it's currently leased, selling through the same agency can make things a lot easier to coordinate opens etc.

If they haven't been very good though, wouldn't be rewarding bad behaviour by giving them additional business.

 

I have this exact situation right now. Had a property with the same managing agent for 13 years. Over the last few years I have felt their PM has been sub par so decided to list with someone else.

It was funny because I had been speaking to the the licencee over the past 2 months as I was evicting a tenant, mentioned multiple times I was thinking of selling but no one from their office got in contact with me about it, it's as if they just assumed I would give it to them on a silver platter. When they got the call from the other agent requesting keys they were shocked! Too bad, so sad.

 

It depends on the size of the agency. Some have massive PM and sales departments - so the poor conduct of one manager shouldn't reflect on the entire sales team.

Cheers

Jamie

 

Sell with the best. Manage with the best. Dont be tied to each other if its not in your best interests.

 

It was a No from me.

I had an IP which I was keen to sell - had really bad experience with the PM (as well as the 'head' of PMs). When tenants moved out, I advised that it will be placed on the market for sale with a different agent. Had a call from the main licencee who tried to get me to sell with them but he was rude and bullish - I thought no way.

Went to my gut feel and got it listed with my preferred agent.

 

No chance. I've engaged some terrible PMs and when it came to selling briefing looked at their agency's sales record and it reflected their overall business - badly written ads, sloppy photos, below market sale prices due to selling landlords being overseas or uninformed.

 

No chance in hayle, unless they were outstanding with their sale results via sales evidence.

 

Ouch. That is some poor selling/prospecting right there. Probably says plenty about their sales skills.

 

+1 We just bought an investment property but had no qualms about giving the management to another company. Very happy with our decision so far.