At the end of last year we received notice that LJ Hooker had sold their rent roll to Harcourt's Launceston. Whilst we were not happy, the only reason we went with them is that they promised that our PM would still continue to manage our property, and she is fantastic. Unfortunately Harcourts had taken on more than they were capable of and our PM resigned. At the time of her resignation we were promised the sun and the moon if we stayed. We were thinking of selling the property and let Harcourts know. We wanted to find a new PM who would then go on to sell the property this year. Unfortunately for us, Harcourts sent out the lease renewal 3 months in advance and signed the tenant up without speaking to us. They said that they had emailed us, but obviously during the changeover something went wrong from their end. We were not even getting our statements emailed to us. Obviously we are extremely unhappy and are in the process of changing PM. And to add insult to injury, there were overcharging us on statement fees and we are still waiting to be reimbursed.