Who's good for Insurance in 2018 Resi

Discussion in 'Property Management' started by TMNT, 18th Jan, 2018.

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  1. TMNT

    TMNT Well-Known Member

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    A few of my insurances are due for renewal, and despite no claims, some of my policies have gone up from 750ish to 1200ish, thats including tenant
    ive been looking at EBM, and allianz,

    I know Terri Sheer is good but everytime ive got quotes, theyve come out pretty expensive,
    Youi was expensive and asked me 100,000 questions
     
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  2. Closet

    Closet Well-Known Member

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    Based on views on the forum EBM seems to be highly recommended...either way pick an insurer who specialises in IP's the others can have watered down terms and conditions
     
  3. wylie

    wylie Moderator Staff Member

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    Interesting to hear Youi was expensive. I've found the opposite, but perhaps it comes down to postcode?
     
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  4. TMNT

    TMNT Well-Known Member

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    I've had good experiences with ebm
    And would have gone with them
    But one of them has gone from 770ish to 1200

    A bit too big gap for my liking
     
  5. datto

    datto Well-Known Member

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    I recently paid about $850 with NRMA 350K building plus landlord. Can't believe how cheap it is. There is discount for multiple policies.

    Give NRMA a shot.
     
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  6. Tom Rivera

    Tom Rivera Property Manager Business Member

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    Youi varies greatly. My business partner loves them but I've always found them expensive and painful.

    EBM's policy is great because they're competitive on the house insurance bundled with REAL landlords insurance, as opposed to all the banks who offer a token landlords insurance policy. However, the vast majority of my clients are quite happy to use their big banks for insurance (Comm bank is particularly good to deal with) and then take out a landlords policy with a specialist insurer like EBM, TS or AON.
     
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  7. lost nomad

    lost nomad Well-Known Member

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    I went with EBM last March for a new property. Just got renewal for Platinum in the mail today -

    Inv date 2/1/18
    Postage date 17/1/18

    Period of insurance - March 27, 2018

    Credit Terms are 30 days - do they expect payment now??

    They have applied a 23% increase (including a $53.68 broker fee?!) Original payment included a PC discount.

    Had no claims or issues in the insured area as far as I am aware.

    Just had a play around on their site, came out at 9.28% increase - without a PC discount

    What I cant stomach is perhaps EBM is banking on the fact that some owners get all bills sent to the Property Manager, who may just pay the bill without further investigation.

    Guess I've got a call to make come Monday.
     
  8. DoubleD

    DoubleD Well-Known Member

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    Just got off the phone with EBM for building insurance on my new build which is about to finish next week.
    EBM will not insure unless the house is going to be rented straight away. I explained that if the house is not sold in 8weeks they will be rented, but still not interested in taking my money. :confused:
     
  9. Tom Rivera

    Tom Rivera Property Manager Business Member

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    To be fair, that's very common practice for insurance of all varieties (not that it makes it right- I hate it).
     
  10. TMNT

    TMNT Well-Known Member

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    wow, tried them got an online quote and it came up with $1800

    Admittedly it defaulted to $380k insurance, and didnt let me change
    Ive been insuring for $250k
     
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  11. brettc

    brettc Well-Known Member

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    The 30 days payment term is from your renewal date, not your invoice date.
     
  12. David C

    David C Member

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    My experience of using EBM for Landlord Insurance has been they have rejected my well documented claim for lost rent. All the pleasant talk up front as they take your money means nothing if they refuse to come to the party when you actually need it.
     
  13. Skinman

    Skinman Well-Known Member

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    Give them a ring they have a max / min range and can usually reduce the amount insured.
     
  14. Skinman

    Skinman Well-Known Member

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    I agree they are pretty good. Also sister company with SGIO and SGIC if you are invested interstate and all policy's apply to discount.
     
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  15. dabbler

    dabbler Well-Known Member

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    These policys fall down in the LL area IMO.
     
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  16. Skinman

    Skinman Well-Known Member

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    One of the downfalls is for a loss of rent claim they add 4 weeks rental income to the excess. They say the bond should cover this (no good when bond is covering clean up of mess and furniture left behind by tennant).

    On the plus side they will continue to cover a rental default event past the date of a notice to vacate and until a new tenant is found (upto the amount insured which is usually $5k)
     
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  17. wylie

    wylie Moderator Staff Member

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    We've had a re-roof, window glass replaced (hail storm) claim with Youi. They were quick, efficient and made it so easy. They kept us informed the whole way through. I was very impressed. We've had two claims on vehicle damage, also quick and easy.

    We've never had to claim tenant damage on any IP with Youi. We did claim once with another company (CGU? can't remember) and it was easy too.

    Suncorp left us waiting nearly eight months living on bare concrete when they forgot to tell us our claim for replacement of carpets that went mouldy from a big rain "event" that meant water didn't get away as usual, backed up into our yard and seeped into our lower level. It had never happened before, lots of damage in Brisbane, big event, but because the water flowed down the hill and wasn't labelled "flood" we were not covered.

    We made our claim for new carpet (couple of thousand), and then didn't contact them, knowing they had thousands of people much worse off to deal with. So we thought we would wait.... and we did indeed wait, and wait...

    After several months, I thought "surely they've worked through the claims that need urgent attention" and called to learn our claim was refused. Then they increased our premium from about $950 to about $1450, adding insult to injury.

    We took everything to Youi and have stayed with them ever since. I love that all insurance is with one company and I don't have to scratch about seeing which insurer I need to contact. And they do look after us well.

    I do read on this forum that the specialist insurers for IPs do things better as that is a specialty, but we have great tenants with (in my opinion) zero risk of deliberate damage.
     
    Last edited: 27th Jan, 2018
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  18. datto

    datto Well-Known Member

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    This is an extract of my policy papers. The premium is only $818 but the excesses seem expensive. I didn't really notice before lol:


    EXCESSES

    The following excesses apply to your policy:

    • a $1,000 basic excess for each claim

    • when you claim for Rent Default we will deduct from
    your claim 4 times the weekly rental amount and a rent
    default excess of $300

    • when you claim for Vandalism or a Malicious or
    Intentional act by a Tenant or their guest, we will deduct
    from your claim 4 times the weekly rental amount and
    the $1,000 basic excess

    • when you claim for Theft or Attempted Theft by a Tenant
    or their guest, we will deduct from your claim 4 times
    the weekly rental amount and the $1,000 basic excess

    You can reduce your premium by choosing a higher basic
    excess. Contact us for an estimate.

    YOUR PREMIUM BENEFITS
    Please refer to the Premium Excess and Discounts guide
    for further information about how we determine your
    premium and excesses that may be payable at claim time.
    The following provides a breakdown of how your premium
    is calculated.

    Premium including your chosen options
    and 25% No Claim Bonus $692.00
    Less 17.5% Loyalty Discount $121.10
    Plus Government charges $247.10
    Total premium $818.00

    You've been awarded Claim Free Privilege Plus giving you
    a 25% No Claim Bonus plus Free No Claim Bonus
    Protection. This means you will retain your Claim Free
    Privilege Plus status and 25% No Claim Bonus where you
    make one claim in a policy year.
     
  19. dabbler

    dabbler Well-Known Member

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    Read the PDS's a few times as well & ask about anything not clear, also think of some "what if" scenarios....

    It all depends how much you rely on the rent, and how many places, and how much the rent is to an extent.

    Paying for all the insurances is not a small cost either.
     
  20. brettc

    brettc Well-Known Member

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    Unfortunately an Insured will sometimes have a perception of what should be paid which is contrary to what is covered by the policy. In saying that, there is sometimes miscommunication about what has occurred, and as a result claims can require reviews. All insurance policies only cover what is detailed in their Product Disclosure Statement and Policy document, and under any policy there are limitations as to what is covered.

    We are always open to reviewing claims and ensuring fair outcomes, and all procedures and timeframes are in accordance with industry codes of practice and legislative requirements.

    As your claim is outside the policy coverage, and directly relates to a listed exclusion, your claim has been forwarded to our underwriter QBE’s Internal Disputes Team for their review, and we await their advice.

    I understand the reasons for denial have been detailed to you, as well as our suggestion that your rent loss claim should be submitted to your building insurer, who was responsible for, and paid for the original repairs.

    If you continue to be dissatisfied with the outcome of your claim, the Financial Ombudsmen Service is also available to you.
     
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