I'm surprised as to how long it is taking Westpac to process a fixed rate request. I have loans with both Westpac and CBA. CBA will process a change from variable to fixed rate via netbank and it happens immediately, however Westpac you have to call up and it has been two weeks and it still isn't processed. I called the Westpac call centre again today and they are saying it currently will take 3-4 weeks to process a fixed rate! Surely they should be able to do it immediately?