Too late for Insurance Claim?

Hello all

About a month ago in the evening I heard an explosion...went to my bathroom and water was gushing from the back of the spa bath and running out to my bedroom.

I quickly ran and turned off the water at the mains.

Sought trades people and had the spa bath disconnected from the electricity and the water capped off at the wall.

I now have a useless brand new spa bath.. Due to the fact we needed to drill though the bath to access the wall due to the bath being installed prior to rest of bathroom fittings being installed.

I was told by the plumber that water pressure builds up in the night hence the explosion.

I do recall talk of either estate plumbing or electricity being turned off for repairs around that time.. But would need to check.

Wondering now if i should have claimed on insurance?

House is a new build no builder warranty.

As always thanks for any feedback.

 

Yes?

Get a report from the tradies and start the process.

If they reject it, I guess to bad, didn't hurt to try right?

 

Why no insurance? Owner-builder?

Did you get the plumber who installed to do the repairs?

Have you notified your building insurer?

 

I have insurance.

I just dealing with the problem. Endless days without water.. Needing to feed.. Shower a large family.

I don't generally think about insurance.

I only just thought about it because I would love a bath.

But having just purchased the house.

There is no funds for replacement and gutting bathroom.

 

Why didn't your solicitor request that the vendor provide home builders warranty?

Why are you still without water if the damaged pipes are capped?

Sounds like it may be poor workmanship?

Is it plastic pipes or copper?

 

The pipe is metal comes out of the wall. Standard.

It attached to the spa bath.

Similar to washing machine setup.

But difference is...

It should have had the provision for the mains at the wall to be turned off and then the spa cord attached..

So In the event of power force build up which happened.. you can just turn off the water to the spa pool.

So when the explosion happened I could have turned off spa pool rather than my whole house.

Thanks for the feedback.

 

That doesn’t answer Scott No Mates’ question about why you have no water to the house as per your earlier post where you said you couldn’t feed or shower the family.

 

Because as I explained the spa is connected to the main water supply with no turn off tap.

Hence all water to house needed to be turned off.

 

Has no mini stop he means

 

In post 1 the OP said ‘Sought trades people and had the spa bath disconnected from the electricity and the water capped off at the wall.’

I thought that once the water supply to the spa was capped at the wall, using the water in the rest of the house should be fine?

 

Yes correct.

But firstly I had to attend to flooded area.

Including electrical items at floor level...this was worrying.

Then..

What to do..

1/ Who will fix this job?

2/ Spa bath installers/repairers?

No... This took 2 days and many calls.

3/ Someone mentioned plumbers.. Rang around... Finally found one.. After many telephone calls.

4/ Spa bath needed to be disconnected from electricity as per plumber instructions.

5/ Look for electrician.

6/ Day 4 work comenced to drill through spa pool to gain access to wall and cap water supply.

7/ Spa pool is now useless.

 

The builder who installed the works is liable, oh there's no home warranty insurance, contact fair trading as the builder is legally obliged to effect home warranty insurance.

Why did you go ahead and purchase without HWI?

 

Oh, I see - 4 days without water not the whole month!

 

Contact your insurer and lodge a claim. They will likely send an assessor or guide what info they need. A report (and images) from the emergency repairer will be needed since they may have removed evidence of what caused the issue. The immediate repair rule may be a issue for some of the emergency callout costs but most insurers understand the need to avoid subsequent damage and stop damage. Most insurers have a defined policy limit for emergency issues without approval so lets hope that part of the claim is covered.

 

Thanks so much Paul for information.

At first I was grateful.it was all over... Costing $250 for 2 tradespeople.

But I now have a "SPA-POOL" that had never been used ..needs to be cut up... Disposed of down a Caesar stone staircase and specialist fitting of new bath(special size) and stand up fittings also haulage up said staircase.

But what's worse I badly need a bath... Lol

 

Assume that houses with caesarstone staircases have at least one shower in addition to a spabath.

$250 for BOTH the plumber and electrician? Callout fees are more than that.

 

No they tradies were really good. Actual costs

No there's 3 shower's actually.

But we were looking forward to enjoying the bath *wink*

 

New house with 3 bathrooms, no warranties, and you dont have enough left to repair a bathroom. Serious?

 

Typo 3. Showers