Having run a real estate agency for over 10 years, I've seen and dealt with a lot. People often talk about absconding tenants, the ones that "did a runner", left the place in a mess, marked the walls and broke a few blinds. This case is extremely easy to deal with. Then there are tenants that do not pay rent and need to be evicted even through bailiff intervention. This is also easy to deal with. The reason the above two are easy cases to deal with is because, the bond can be claimed against any rent or damages and an insurance claim will cover any loss to the landlord exceeding the bond amount. In most cases these are straight forward and the financial loss to the landlord is minimal. Also from a property management business perspective, the above 2 cases are also predictable and easily systemised. The worst types of tenants are not the ones who are defaulting in rent payments or abandoning houses, they are the ones who covertly cause damage to properties and financial loss to tenants while appearing to the the victims in the scenario. These are emotional vampires that will suck up time and energy and resources trying to solve problems for them. They make properties appear like slums through their own drama, cause financial loss which is not claimable against anything and leave a trail of destruction wherever they go. These tenants cannot be black listed, they don't owe money, and are very difficult to screen. Here are a few cases: Charmain was a tenant we unfortunately inherited from another agency in a hallet cove property. She claimed and gathered evidence that the house she was renting was unsafe, the pavers were uneven and got a tribunal order for the landlord to relay all the pavers. Every other tenant walked over the uneven bits, it was not that bad, I've seen pavers worse in public places. She had proof of hospital visits where her kids fell over and lots of stress factors. We also had carpet in the walk in robe replaced due to mould where she stated that a shower was leaking into the wall, we had that fixed and she still claimed it was leaking. At the last tribunal hearing she wanted the kitchen cupboards and benchtops replaced claiming that the cupboard doors were too sharp and cutting her children's feet (they were normal cupboards - cut at a 90 degree angle like they should), and that the bench top was mouldy due to the window and verandah not being sealed properly and water pouring in through the window and soaking the cupboards. Our trades people were not able to find anything but she has reports that she paid for from engineers proving the poor construction of the pergola and kitchen. These tenants are addicted to sympathy and they WILL NOT STOP until you stop them. You cannot argue against them, they do not respond to logic or reasoning and you can never be right because they have proof of how unfortunate their circumstances are. They commonly complain about maintenance and then delay or refuse access to get it done. If everything was fixed they would cause something else to gain sympathy. This above tenant had 6 months to go on her lease when there was yet another tribunal order for the landlord to spend more money on the property. She was shocked when I told her "yes you are right, the house is unsafe and we need to take it back for major renovations" she burst out crying when the judge handed her a calendar to choose a date to leave and her lease was truncated by tribunal order. That was the only way out for the landlord as I did not want o wait for another 6 months to terminate her lease. New tenant - same property, no renovations done at all. Absolutely no complaints, no leaking showers or windows and the benches are no longer constantly wet. The tenant was causing the damage through bad house keeping practices. How would you deal with above situation? anything to share? will post a few more cases soon.