Terri Scheer uncontactable customer service

Discussion in 'Property Management' started by RogerP, 9th Apr, 2021.

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  1. RogerP

    RogerP Well-Known Member

    Joined:
    3rd Sep, 2017
    Posts:
    60
    Location:
    ACT
    Ok so I'm planning to buy some Terri Scheer Landlord insurance and been trying to ring them to ask some questions before I do so.

    Their phone number is uncontactable. I've rang several times over the past week and just given up cause i've been on hold for that long.

    Now, I can simply just buy the policy, but this level of customer service seems to be a bit of a red flag to me.

    Contrastingly, PIP plus (Property Insurance Plus) which some people have recommended on here answered straight away and gave me a quote that was actually quite a bit better. Only problem is they literally don't have a website where you can get a quote online - you have to ring up - for 2021 that seems a little amateur-ish. I want to deal with professionals and I don't want any issues if I ever have to make a claim.

    So I'm just wondering, is there just a thing with Terri Scheer's phone system for the past couple of weeks or they normally this bad?

    At this stage, I'm leaning towards PIP.
     
    RogerP, 9th Apr, 2021
    #1
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  2. Blueskies

    Blueskies Well-Known Member

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    I took out a new policy with them yesterday, I was on hold for about 20mins but after that it all went smoothly. Called maybe 930am.
     
    Blueskies, 9th Apr, 2021
    #2
  3. Traveller99

    Traveller99 Well-Known Member

    Joined:
    22nd Jun, 2015
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    Location:
    Settled
    I emailed and it took 3 weeks to get a reply and I'm a current customer with multiple properties.
     
    Traveller99, 9th Apr, 2021
    #3
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  4. Takingcareofbusiness

    Takingcareofbusiness Well-Known Member

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    5th Jun, 2019
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    Location:
    Sydney
    This has been my experience with all kinds of companies as people 'work' from home. Everything takes a lot more time and effort from the consumer. I am getting a bit sick of people apologising for lack of efficiency. RANT OVER.
     
    Takingcareofbusiness, 9th Apr, 2021
    #4
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  5. BunnyXiao

    BunnyXiao Well-Known Member

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    27th Aug, 2020
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    Location:
    Estonia
    ever since Covid hit TS are useless and send me idiotic replies, wrong info and take ages to email back.
     
    BunnyXiao, 9th Apr, 2021
    #5
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  6. Mel Morgan

    Mel Morgan Sydney Property Manager Business Member

    Joined:
    6th Jun, 2017
    Posts:
    1,455
    Location:
    Sydney
    The customer service at TS have certainly taken a hit, I waited 25 mins to speak to customer service and 55 mins to speak to claims yesterday. Even when you get someone they are inexperienced and vague over the phone. They sent out an email with reduced pricing a few days ago so I wonder if that has made it worse.

    Service pre-Covid was pretty good in the times I've called.
     
    Mel Morgan, 9th Apr, 2021
    #6
  7. Tom Rivera

    Tom Rivera Property Manager Business Member

    Joined:
    1st Jul, 2015
    Posts:
    2,718
    Location:
    South East Queensland
    PIP is a bit archaic, but as you've experienced the customer service is quite good! As Property Managers we can get quotes for you online with them too :)
     
    Tom Rivera, 12th Apr, 2021
    #7
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