Hi Folks, I need some help and suggestion here about what can I do under the silly situation I experienced this week. The tenant had reported that the water to their second property (studio building) was not functioning, hence they called the Property Manager and the PM confirmed all of the water valve on the meter was not turned off. Since the back house property was newly built (less than 1 year) the builder still have one year warranty for that, hence I suggested to send in my plumber/builder. Upon arriving at the property, the plumber found out the water valve was turned off, hence it was "easy" fix, then he is now demanding for $300 for after-hours emergency Out-call. Now both the tenant and the PM is not responding to my SMS & email to make sure I get the response in writing for who need to pay for this emergency out call. Therefore, would it be possible to issue the Outcall plumber bill to the tenant? or if the tenant refused to pay, can this amount deducted on the Bond-Money instead. Thanks in advance.