Hi All, I have a situation where the tenant had signed up for a 12 month lease and 5 weeks later absconded the property. It was found that the tenant had multiple arrest warrants from the police. The tenant (criminal) didn't make any rent payments at all or even the bond to the agent, but the agent kept paying me. It turned out that the tenant had made up receipt screenshots as a stalling tactic to the agent. The agent tells me that they did the employment and previous tenancy reference checks but the mobile numbers given to them by the tenant were actually of the tenant's friends. The agent felt that the tenant was genuine. I have no choice but to lodge an insurance claim. What is the responsibility of the agent here to rectify this? They have so far lodged an application to VCAT to take possession of the property legally. What could've been done to prevent this situation? What should I do moving forward? Apparently, the agent does not do any credit history or criminal reference checks. Shouldn’t that be part of their normal procedures prior to signing up any tenant?