Join Australia's most dynamic and respected property investment community

Tenancy Databases

Discussion in 'Property Management' started by James12, 31st Mar, 2016.

  1. James12

    James12 New Member

    Joined:
    30th Mar, 2016
    Posts:
    3
    Location:
    NSW
    I know there's been some discussion on this previously, but I just wanted everyone's opinions on tenancy screening databases.

    - What are the main ones in Australia and biggest by state?
    - Who is the best?
    - Do they all provide the same service?

    With all the legislation changes/requirements around blacklisting, does anyone even really do it properly anymore?

    Thanks,
     
  2. D.T.

    D.T. Adelaide Property Manager Business Member

    Joined:
    13th Jun, 2015
    Posts:
    5,606
    Location:
    Adelaide, SA
    Forums guide on it is here: Tenancy Tip Thursday - Tenant Databases

    Tica and NTD are the main ones. Which one is in front varies per city.

    Some agencies use none, citing reasons such as :
    - legislation makes it tough to list so therefore they probably don't so won't bother checking
    - it costs too much
    - listings only last 3 yrs
    - "we do thorough enough background checks anyway"

    I think that is negligent behavior and use both. It doesn't replace background checks, it supplements them. If you avoid 1 awful tenant that costs you 100 hrs of your time, that's 100 hrs you can spend keeping the good ones good.
     
  3. James12

    James12 New Member

    Joined:
    30th Mar, 2016
    Posts:
    3
    Location:
    NSW
    Thanks D.T. - I guess I'm just trying to understand what the difference between TICA and NTD are?

    I'd assume they'd have a point of differentiation other than providing the exact same service?

    From your experience - do you find one better/more reliable than the other?
     
  4. Mike31

    Mike31 New Member

    Joined:
    1st Apr, 2016
    Posts:
    1
    Location:
    Sydney
    Hi James,

    NTD is based in VIC and has a good following in Melbourne CBD, they give you the option to search prospective tenants and default bad tenants. That's about it. The also charge on a per search basis anywhere between $7-$14 which can be quite costly when you've already paid a membership fee and have a large or growing rent roll.

    TICA is the largest tenancy database, and is Australia wide. You can search defaults and enquiries, blacklist bad tenants, as well as monitor your current and past tenants, search public records, warning letter systems and quite a few other useful tools. It really is more than just a search tool, its more of a risk management system, which is awesome.

    Unless you are smack bang in the middle of Melbourne CBD, you're wasting your time with NTD. I've had a few peers within the industry make the switch from TICA to NTD after a big sales pitch from their reps. 6 months later they were back at TICA because they were not getting any search results from NTD and paying through the nose for it.

    TICA is the best choice by far.
     
    DiligentPM likes this.
  5. James12

    James12 New Member

    Joined:
    30th Mar, 2016
    Posts:
    3
    Location:
    NSW
    Thought I'd just send a follow-up on this after I did some extra digging.

    From what I've discovered, NTD seems to have a much wider following in VIC & WA whereas TICA are larger in NSW & QLD.

    I spoke to one of the salesmen from NTD who essentially told me that whilst their system is a tenant blacklist, they focus on a variety of different information they receive from the public record and Veda the credit bureau. This essentially was:
    - ID Verification (verifies 100 points of ID and stops identity fraud)
    - Blacklist & enquiry check
    - Bankruptcy check
    - Public data & court record check
    - ASIC/directorship check

    From having spoken to some friends in the industry, it seems that TICA has more blacklist information available but doesn't actually have access to this other information except for ID verification but they charge an additional $2.20 per search for this?. I'm still waiting to hear back from TICA regarding these questions and will keep everyone informed!

    Can someone that uses both systems please clarify this as I'd really like to make an informed decision before signing up to either or both if I only require one.
     
  6. Xenia

    Xenia Adelaide Property Manager Business Member

    Joined:
    21st Jun, 2015
    Posts:
    2,347
    Location:
    4/136 The Parade Norwood, South Australia
    James
    we also use it to view what other properties a tenant has applied for, who else has done checks on them and sometimes it's a good idea to just ring another agency and say "why did you reject this application form" sometimes it's due to not being bothered to process it further and sometimes not.

    also every now and then, tenants do come back years later and offer to pay down debt.
     
  7. Paul@PFI

    Paul@PFI Tax Accounting + SMSF Business Member

    Joined:
    18th Jun, 2015
    Posts:
    2,400
    Location:
    Sydney
    They just get a new defacto and they apply...and repeat.