Property management is one of those professions that, just when you think you've seen it all (this is our 10th year), something completely unexpected happens that leaves you absolutely gobsmacked. I've spent a good part of today sorting out this mess: I was contacted by a lady saying that her dad is going into a nursing home and wants to put his property on the market for rent. I get it all going and a tenant sourced within a week - a lovely professional lady. Tenant was meant to move in this afternoon, up to last night the house was not cleaned and the daughter assured me it would be ready for an ingoing inspection by 9am today - perfect for me (she insisted on doing the cleaning herself instead of allowing us to organise cleaners - all OK). I checked in around 5:30 pm yesterday - all on track utilities all connected for tenant, all done except cleaning. 7 pm I get a call from the granddaughter of the landlord, she asked the grandfather for money to help with some financial issues and the grandfather said that she can sell the house and take her share now. Granddaughters instructions to me by phone- please put on market for sale. Me - that's no problem, I will come and see your grandfather and arrange for all that to be done, appraisals etc... then she said - "oh and please cancel the lease". Me - there is nothing in legislation that allows a lease to be cancelled, the tenant is moving in tomorrow morning. her: No just speak to the tenant and explain that our financial situation is that we need to sell and she can go somewhere else. what planet did this lady fall off - granddaughter is in her 40s. I insisted that the lease is going ahead and tried to explain as best I could (given this lady was not getting it) that a house can still be sold with a lease agreement in place. she then got off the phone with me, went to the house, her mother was inside cleaning and getting house ready for tenant the next day, she kicked her mum out and got a locksmith to change all the locks so that the tenant can't gain access... aaaaggghhhh! the grandfather - owner, agreed to this believing it was in the best interest of his granddaughter. %&^&^%(*& manipulative little brat. This morning I had to arrange for a locksmith to change all locks again, I had to get tough with the landlord and not allow him to have a copy of the keys - discretion has to be used here, if the granddaughter gets them, she will use keys to sabotage lease with tenant. SACAT can issue $10,000 fines to landlords breaching lease agreements. Landlords can only change locks via court order. Once in, back yard and entire house was full of rubbish, I filled up every bin I could find. I needed to arrange emergency cleaners - our in house cleaners where there within an hour but had to drop another less urgent job, as the mother had no time to prepare house. This crazy little ^*&^*^%*^ cost her grandfather cleaning invoices, locksmith expenses and put him in danger of breaching a lease - imagine if removalist was arranged and tenant could not get in because none of us noticed that locks were changed? She is now angry with me for forcing the lease and pushing forward with it, to protect both the tenant and the owner. go and get a job spoilt little brat and stop relying on grand dads generosity. I have not been so angry for a long time - had to share this one just to vent!