I posted a while ago, hilarious tenant complaints, about our tenant who moved in a few months ago and started asking for bizarre maintenance issues to be fixed, doors in the house that all of a sudden wouldn't open, a vent in the garage that she demanded be filled in as she'd converted the garage to a gym. The house was immaculate when she moved in, we replaced all the carpets and had a full inventory done. The house is seven years old. We have an agent who manages the place but the tenant refused to communicate with them any further when the pm refused to pass on anymore of her requests. It did sound from some of the requests as though she has some personality issues. She made a couple of references to her child being potentially injured by supposedly dangerous shower head, and unopenable door. She went to a tribunal recently and took them around the house, showed them the doors which she said were stuck, the vent in the garage, and some cigarette butts that were left outside the back door from the previous tenant (over six months ago and the house was professionally cleaned before she moved in). They threw out all her complaints and she is now communicating with the PM again. Her lease runs out in January and we want her out of the house as we believe she's barking mad and it will only end in more heartache. She has taken down and replaced all of our curtain poles and curtains, saying they had cigarette burns (but this is not noted on the inventory when she moved in which was very thorough). So we told PM after the tribunal that we want her out and our house returned to its previous state. I've now just received an email from the tenant (no idea how she got our email address, possibly from the tribunal papers) and has emailed us slagging off the pm and wanting to talk to us. I don't want to sound paranoid but if someone you've never met gives you the creeps then surely that's a sign something's not right? I can't see any value in communicating with her, the house is overseas so we couldn't manage it ourselves anyway and I def wouldn't manage it with her in the house anyway. Shall I politely direct her back to the PM or hit delete? Thinking if I reply and things get nasty when she moves on then she'll carry on trying to contact us.