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scary tenant

Discussion in 'Property Management' started by ellejay, 25th Sep, 2015.

  1. ellejay

    ellejay Well-Known Member

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    I posted a while ago, hilarious tenant complaints, about our tenant who moved in a few months ago and started asking for bizarre maintenance issues to be fixed, doors in the house that all of a sudden wouldn't open, a vent in the garage that she demanded be filled in as she'd converted the garage to a gym. The house was immaculate when she moved in, we replaced all the carpets and had a full inventory done. The house is seven years old.

    We have an agent who manages the place but the tenant refused to communicate with them any further when the pm refused to pass on anymore of her requests. It did sound from some of the requests as though she has some personality issues. She made a couple of references to her child being potentially injured by supposedly dangerous shower head, and unopenable door. She went to a tribunal recently and took them around the house, showed them the doors which she said were stuck, the vent in the garage, and some cigarette butts that were left outside the back door from the previous tenant (over six months ago and the house was professionally cleaned before she moved in). They threw out all her complaints and she is now communicating with the PM again. Her lease runs out in January and we want her out of the house as we believe she's barking mad and it will only end in more heartache. She has taken down and replaced all of our curtain poles and curtains, saying they had cigarette burns (but this is not noted on the inventory when she moved in which was very thorough). So we told PM after the tribunal that we want her out and our house returned to its previous state. I've now just received an email from the tenant (no idea how she got our email address, possibly from the tribunal papers) and has emailed us slagging off the pm and wanting to talk to us.

    I don't want to sound paranoid but if someone you've never met gives you the creeps then surely that's a sign something's not right? I can't see any value in communicating with her, the house is overseas so we couldn't manage it ourselves anyway and I def wouldn't manage it with her in the house anyway. Shall I politely direct her back to the PM or hit delete? Thinking if I reply and things get nasty when she moves on then she'll carry on trying to contact us. :(
     
  2. D.T.

    D.T. Adelaide Property Manager Business Member

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    Ugh
    Forward the email onto the PM. I think if you reply she'll have won her game of bypassing them. Have the PM respond to the queries in the email and it'll teach her that it's the right avenue to go.

    Hopefully the end of the lease is soon? :)
     
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  3. wylie

    wylie Moderator Staff Member

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    Your PM is paid to deal with this. I'd forward the email to him (as D.T. has suggested). I would not answer the tenant directly. Make it very clear to the PM that they need to get the tenant out as soon as they legally can, and ensure they hold any bond until the house is returned to its state when they moved in. Are you insured? What country is this?
     
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  4. JenW

    JenW Well-Known Member

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    I'd forward it, but also email her a quick one-liner, to the effect that you pay your PM to manage your properties, and as such you will expect your PM to respond to her.
    She sounds like a complete and utter nutcase.... good luck with that one!! :/
     
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  5. ellejay

    ellejay Well-Known Member

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    Thanks, that made me feel better. I'd do that. Lease ends Jan. Actually would be fun to see the pm's face when he reads it, she said she wants to talk to us "without the third wheel." lol.
     
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  6. ellejay

    ellejay Well-Known Member

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    Cheers, it's in UK. Strangely I took out landlord insurance via the pm. First time I've ever taken it out and I've got a feeling I'll need every cent. Thinking she's boiling bunnies in my lovely kitchen as I'm typing this.
     
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  7. Kangaroo

    Kangaroo Well-Known Member

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    Maybe she is a professional renter. I remember back in 1990s there was a program on either today tonight or current affairs about such a thing. This fellow was a lawyer and she managed to get away without paying rents for 6 months, for multiple times.
     
  8. JacM

    JacM VIC Buyer's Agent Business Member

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    If the tenant has obtained your email address, it'll either be because someone has breached a privacy policy (unlikely) or because you have a social media profile such as facebook that is open to the world. Look at locking down your security in this regard. Also google yourself and see what comes up. Perhaps you are on the committee of your childrens' netball team or something, and the committee members are noted somewhere online.

    She is a fruitloop and will lose her bond in equal portion to damages rendered because her insanity is clearly visible. If the property is overseas, said fruitloop is unlikely to decide to fund an overseas trip to Australia to knock on your door and be a threat to your physical wellbeing. So lock down your public profile and have your property manager deal with communicating with her. I personally wouldn't respond at all. The managing agent is the nominated contact and that's that.
     
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  9. datto

    datto Well-Known Member

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    Forward my photo to her. That should shut her up.
     
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  10. Scott No Mates

    Scott No Mates Well-Known Member

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    Are you still on Ashley Madison @datto?

    Remember, stalkers will always track you down even if you live half way around the world.
     
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  11. York

    York Finance Broker Business Member

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    Definately don't reply. If she's nuts, she will send you a hundred emails everyday. Especially if she knows she's found the right person. Forward to PM. It's their job. Simple.
     
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  12. York

    York Finance Broker Business Member

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    How can they obtain such details from Facebook or other social media? Just by name? There might be many people with same name. How can the tenant find the correct profile?
     
  13. datto

    datto Well-Known Member

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    Yes still there but under an alias I picked up on PC......
     
  14. trinity168

    trinity168 Well-Known Member

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    There are many personal data that people freely give to Facebook and other social media.
    Try and google yoursel as an exercise. :cool:

    Best of luck to the OP.
     
    Last edited: 25th Sep, 2015
  15. Ben Chifley

    Ben Chifley Well-Known Member

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    This individual screams 'personality disorder' - don't have any contact with them or you'll regret it. Don't respond to attempts to communicate, that will just add petrol to the fire -
     
  16. York

    York Finance Broker Business Member

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    Yes I understand that part. But how do you specifically link that particular profile to some one whom you've never met. It's just another person with the same name.
    As far as the tenant is concerned, the only detail they should have (assuming all legal practices) is the landlords name.
     
  17. ellejay

    ellejay Well-Known Member

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    We've got very common names so I don't think she did trace us via fb. The tribunal emailed us as we're overseas so I'm thinking our contact was on the paperwork somewhere.
     
  18. ellejay

    ellejay Well-Known Member

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    Yep that was my feeling, that's why the email made my blood run a bit cold. Still this is our first problem tenant in years so it was probably our turn.
     
  19. JacM

    JacM VIC Buyer's Agent Business Member

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    Maybe she sent the same email to everyone in the world with the same name. She is a fruitloop after all...
     
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  20. Esh

    Esh Well-Known Member

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    Sounds like a very interesting lady. I think best case scenario as everyone has suggested is to ignore and forward to pm and let them deal with the headache. I bet you can't wait till the lease is over
     
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