Request: St George retention team number

Discussion in 'Loans & Mortgage Brokers' started by spludgey, 3rd Feb, 2018.

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  1. spludgey

    spludgey Well-Known Member

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    Does anyone have the St George retention team phone number? I want to see if I can knock off a few more basis points and I've found that the best way of doing this is by speaking to the retention team.
     
  2. Scott No Mates

    Scott No Mates Well-Known Member

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    Threaten to leave, then they will contact you.
     
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  3. Rolf Latham

    Rolf Latham Inciteful (sic) Staff Member Business Plus Member

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    lodge a mortgage discharge

    better they contact you

    the traditional take away..............

    ta
    rolf
     
  4. Anthony Brew

    Anthony Brew Well-Known Member

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    On a tangent, can this idea be used as a way to cancel the CC that came with my ANZ loan package and still keep the (slightly reduce rate of the) loan package?
    From what I understand, when I pull equity in future, the 6k limit on the CC which I don't even use will mean I miss out on pulling around 24k of equity because of it.
     
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  5. Rolf Latham

    Rolf Latham Inciteful (sic) Staff Member Business Plus Member

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    Sure u can cancel the break free card

    But that loses the balance of the package benefits

    Move to the simplicity loan if the card is tHat much of a hassle

    Pros and cons to all things

    Ta

    Rolf
     
  6. world2160

    world2160 Active Member

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    1300302302

    That was the number i used to call 3 years ago. Not sure if the rentention team has changed numbers since then. I actually got this number saved in a file :)
     
  7. spludgey

    spludgey Well-Known Member

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    Awesome, thank you!
     
  8. babyboomer1

    babyboomer1 Well-Known Member

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    I wrote to the general manager of retail i got a reply within a week and was contacted by a mobile lender who knocked 0.6% off the rate. I was happy with result
     
  9. Property Twins

    Property Twins Mortgage Brokers & Buyers Agents Business Member

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    Removing the package may mean no offset account.

    ANZ is one of the lenders which requires the additional credit card, which unfortunately impacts future servicing.
     
  10. spludgey

    spludgey Well-Known Member

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    Pardon my ignorance, but how do I do that and are any fees involved? It's a total of 8 loans that are still on fixed until next month, totalling $1.3M.

    Do I have to fill in 8 of these then? Can I do it without listing a solicitor?
     
    Last edited: 4th Feb, 2018
  11. HUGH72

    HUGH72 Well-Known Member

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    And how this is considered a responsible lending approach by ANZ amazes me.
    Can’t wait to payout my ANZ loan and ditch their unwanted credit card.
     
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  12. Terry_w

    Terry_w Lawyer, Tax Adviser and Mortgage broker in Sydney Business Member

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    Find the discharge form and fill it in. Solicitors are not used for refinancing loans usually, but you will need to list an incoming mortgagee - just make it up by selecting a competitor lender.

    The link you give is to a form to amend security.

    You would only need to list one for each security. But you would probably need just one - the biggest loan - to get their attention.
     
  13. Terry_w

    Terry_w Lawyer, Tax Adviser and Mortgage broker in Sydney Business Member

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    It is not complusory, but the rate may change if you don't have one. Serviceability for hte credit card is factored in when you apply to the loan.
     
  14. Property Twins

    Property Twins Mortgage Brokers & Buyers Agents Business Member

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    True that. Interestingly, some calculators show someone passing by $1 and yet the credit card servicing suggests the particular lender can give the individual a $25k credit card .....
     
  15. Anthony Brew

    Anthony Brew Well-Known Member

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    I actually called them to ask to cancel it and asked clearly if it will affect the package and after she mistakenly said no and I said ok cancel it. I called the next day to double check and they said without it, you will no longer have the package. I had the call recorded so I used that for the resolution of it.

    He asked me what I would like and asked would it be ok if I had a letter from them stating that I still have the package without the credit card and I was so worried about getting a higher rate without the package that I just said yes that is fine or put the card back since I hadn't cut it up yet. Had I not been so stressed out I wouldn't have not said the second part and probably would have the package without the damn card, but they put the card back.

    So it looks like there might be a way to get them to do this if I had some sort of leverage, which is why I was asking if you could leverage in a similar way to what the OP is looking to do for lowering his rate such as by saying I am thinking of leaving (with an impeccable credit record and the mil plus worth of property on a low LVR that I have with them).

    Or I have heard it mentioned that sometimes banks call customers to ask if there is anything they can help with and I could mention it then - but I don't know why/when they make these calls.

    From the other comments above it sounds like I should just assume it can't be done though.
     
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  16. Rolf Latham

    Rolf Latham Inciteful (sic) Staff Member Business Plus Member

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    One word

    Refinance to lender x

    Ta

    Rolf
     
  17. bunkai

    bunkai Well-Known Member

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    Can't you just have the credit limit reduced ?
     
  18. Terry_w

    Terry_w Lawyer, Tax Adviser and Mortgage broker in Sydney Business Member

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    Min $6,000 i think
     
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  19. Corey Batt

    Corey Batt Well-Known Member

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    Yes - 6k. If you cancel it they can remove the discounting on your home loan which will jump the interest rate significantly. It's not that major a servicing issue and if it comes to it, you may otherwise want to consider moving the lending to an alternative lender which doesn't require a credit card than take that rate increase hit.
     
  20. Property Twins

    Property Twins Mortgage Brokers & Buyers Agents Business Member

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    As mentioned above, the minimum is $6k, and cancelling the card and therefore the package will result in rate rises as you won't be eligible for interest rate discounts that come with the package.