We've had ongoing issues with our ducted air con since it was installed last year. Over the weekend the system has leaked into the roof. They sent someone out yesterday who advised it wasn't leaking, just condensation/ice build up then melting. The pipes were not fully insulated which they said was fixed yesterday. Ran it for a few hours last night and awoke to this : I really don't want them to touch it again. They are suggesting putting a drip tray underneath but this may need the beams to be "trimmed" as there is not a lot of room. I am wanting to get someone else out (& send them the repair bill). The original installers say there's no warranty once someone else touches it and I not sure what my chances are of recouping my out of pocket expenses. Not looking forward to the 40+ degrees today!