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Reducing plumbing call out fees?

Discussion in 'Property Management' started by TMNT, 1st Apr, 2016.

  1. TMNT

    TMNT Well-Known Member

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    yes im a tight a$s

    however I seem to get a lot of expensive bills, say $300 for stuff that I dont consider as emergency

    eg my latest one $300 for replacing tapheads,

    I dont know if it includes call out fees, but a leaky tap isnt an emergency,

    if its a non functioning toilet, yes thats an emergency,

    what are ways to reduce these stupid costs, I work hard for my money and to pay a days wages for some guy to go to bunnings pick up tap heads for $30, go to the house, get the spanner and wrench and do it in 30 mins for $300 is ludicrous,

    Im thinking of putting my phone number down so they call me when they think they have a problem and if its a real problem to call a local plumber,
     
  2. bob shovel

    bob shovel Well-Known Member

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    Remove all plumbing or sell
     
  3. D.T.

    D.T. Adelaide Property Manager Business Member

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    For something that needs to be attended to same day, use a plumber who has X call out fee and Y per 15 minutes.

    For something with no urgency, get a handyman with a plumbers license who charges X per hour to sort out a list of issues. During purchaser's settlement period, I recently had one go check all taps, washers, drains, regrout / reseal shower alcove, check HWS etc. Bulk work is cheaper.

    Also tend to find various trades are happy to discuss rates once you've used them a few times.
     
  4. JacM

    JacM VIC Buyer's Agent Business Member

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    Change your management agreement to reduce the amount of maintenance expenditure the PM is allowed to approve without consulting you, and yes, indicate in writing via email on every maintenance request that you require the tradie to call you when onsite and seek expenditure authorisation on the spot and that no expenditure is approved otherwise.

    Can you not keep a register of non-urgent maintenance and wait till there is enough little items to warrant sending a plumber?
     
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  5. Scott No Mates

    Scott No Mates Well-Known Member

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    Stick to commercial where the tenant gets a drain point & cold water outlet at high level. They do the rest.
     
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  6. TMNT

    TMNT Well-Known Member

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    Most pm agreements are between 500 and 1000 for "emergency" call out fees.

    Ive tried to reduce and appparently its legislation to have 500 as a minimum
    Or there abouts
     
  7. bob shovel

    bob shovel Well-Known Member

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    How many of these bills do you get?? Maybe you need some preventative maintenance done. Which does cost money.
     
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  8. TMNT

    TMNT Well-Known Member

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    Its just the odd random one but the costs are unreasonable

    One day toilet gets blocked
    One day there is a leaking tap head
    Next day the hot water system is playing up and doesnt store as much hot water
    Next night its
     
  9. willair

    willair Well-Known Member Premium Member

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    There is no way to screw the price down,once you look into all the running costs for small sole traders these days from local councils red tape-insurance-tv bull#### fast track reno
    shows where everyone thinks it's a five minute job,after the local handyman has stripped the treads on the inlets,then they ring a lic plumber to fix the mess,only other way is become a lic plumber it will take six years..
     
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  10. Biz

    Biz Well-Known Member

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    Stop buying old crappy properties in low rent areas.

    7% YIELD FTW! Not when you factor in rent is only $250 a week and the plumber in Wagga charges the same (if not more) as the plumber in Sydney where rent is $600 p/week.
     
  11. D.T.

    D.T. Adelaide Property Manager Business Member

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    Didn't think there was a legislated amount, happy to be shown otherwise.

    I have a couple people on 0 and I'm ok with that.
     
  12. Propertunity

    Propertunity Exclusive Real Estate Buyers Agent Business Member

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    No, incorrect. There is no minimum. Mine are set to $100. I get more calls for spending approvals but I don't get any EOM surprises on my rental income statement either.
     
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  13. bob shovel

    bob shovel Well-Known Member

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    I think he got us guys... April fools!
    Well played tight ass

    If its true I will find you and give you some real plumbing problems ;)
     
  14. DaveM

    DaveM Adelaide Buyers Agent & KFC Strategist Business Member

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    Its far better to buy a 4% yielding property in Sydney and lose $300 a week net than to pay the occasional plumbers bill?
     
  15. Biz

    Biz Well-Known Member

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    Who said you have to lose?
     
  16. DaveM

    DaveM Adelaide Buyers Agent & KFC Strategist Business Member

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    Its all fun and games till someone loses a kidney in Davoren Park? :D
     
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  17. Nick Valsamis

    Nick Valsamis Well-Known Member

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    There shouldn't be a minimum amount for urgent repairs as they have to be done.
    It wouldn't be logical to have a limit on this because what happens if the urgent repair is above that limit?

    Sure, the tenant can be reimbursed for urgent repairs up-to a certain amount from the landlord if the agent cannot attend to the repair in a reasonable time frame. But it is always better for the property manager to manage the repair.

    As property managers we always try to minimise any potential loss or compensation claims from the tenant by acting in the best interest of the landlord.

    It is highly likely that TMNT's property manager made up that legislation to suit their own interests.
     
  18. Ace in the Hole

    Ace in the Hole Well-Known Member Premium Member

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    Yeah, do this.
    My PM got a handyman to repair some fly screens and change some tap washers.
    Was expecting some silly charges but was just over 100 bux, bargain.
    So I've used this handyman privately for a future job.
    Then, the agent emailed me further down the track for the same property to say kitchen mixer was leaking and needed to be repaired, so they created a job and gave plumbers details.
    I called them to stop this and said why don't you just get the handyman guy out again, to reduce a silly call out fee.
    And they agreed, saying yes, that would be a better option.....
     
  19. Barny

    Barny Well-Known Member

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    Have your agent draw up a checklist when an issue arises and at inspection intervals.
    Get the tenant to go over and check everything on the list so they can fix everything at once to save on call out fees.
    If the tenant is crap, have the tradesperson check over other items quickly whilst there.
     
  20. datto

    datto Well-Known Member

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    DIY where you can. You save heaps

    Or get a friend or relo who is handy and trustful. Carton of beer is cheaper or return the favour somehow.

    Can't believe how expensive things are now.