Property Managers in Logan

Discussion in 'Property Management' started by chunky_lafunga, 8th Jul, 2015.

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  1. D.T.

    D.T. Specialist Property Manager Business Member

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    What makes an agent the best, in your view?
     
    D.T., 12th Apr, 2016
    #41
  2. Greyghost

    Greyghost Well-Known Member

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    Just personal opinion mate...
    - finds good tenants in timely fashion
    - obtains desired rent
    - answers the phone
    - has reliable trades to refer
    - involved in strategy, ie when to increase rent, value of keeping current tenant vs getting new one to obtain desired higher rent
    - is your eyes, of interstate
    - assists in prioritising repairs
    - negotiates trade prices on your behalf
    - provides rental appraisals ASAP when looking for finance for new IP in same area
    - accountable for their staff, follows up and acknowledges/apologises for any issues missed
    - negotiates price when you have multiple properties with them, or have been referred by a friend
    - all round pleasant experience..
    I don't know. What else?
     
    Greyghost, 12th Apr, 2016
    #42
    D.T. and Sackie like this.
  3. Mumbai

    Mumbai Well-Known Member

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    Adding some more points:
    - proactive not reactive
    - let's her work do the talking, doesn't blow her own trumpet
     
    Mumbai, 12th Apr, 2016
    #43
    Sackie likes this.
  4. Greyghost

    Greyghost Well-Known Member

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    Exactly... (Mumbai are we talking about the same agent now haha)?
     
    Greyghost, 12th Apr, 2016
    #44
  5. Mumbai

    Mumbai Well-Known Member

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    Yes, Sumayya
     
    Mumbai, 12th Apr, 2016
    #45
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  6. Jerry O

    Jerry O Well-Known Member

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    Please add one more vote for Lu Bracher from me. :)
    Worth every penny.
    Plus her growing team is a good indication that a lot of people are using her services.
     
    Jerry O, 12th Apr, 2016
    #46
  7. quop

    quop Well-Known Member

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    I tried them based on the many positive recommendations in this forum, however my experience so far this year suggests possibly too many clients and not enough quality staff. Struggled with basic things like replying emails/phone messages and following up on promises/undertakings.
     
    quop, 12th Apr, 2016
    #47
  8. Jerry O

    Jerry O Well-Known Member

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    Have you tried calling Lu directly and discuss this concern?
     
    Jerry O, 12th Apr, 2016
    #48
  9. quop

    quop Well-Known Member

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    Yes I've spoken to her when I actually manage to get through to her. Those have resulted in one step forward, two steps back.
     
    quop, 13th Apr, 2016
    #49
  10. cstar

    cstar Member

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    Sydney
    I signed up with Lu to manage a couple of my properties from reading recommendations in the previous Somersoft forum some time ago. I experienced what many people have described above, top notch, pro-active, hundreds of photos, honest opinion, always call-back if she is busy etc..

    However have recently switched from Lu to another agent recommended on this thread, not because of fees or anything like that but have great concern as calls went un-returned, complaints not resolved, and people assigned to my property (one of the new Senior PM) left after 2 weeks. I raised a complaint with Lu as my management fees went up one month with no notice, and a missed mid-month payment. This got resolved eventually.

    Unfortunately my property in Logan require a strong PM with the right team to manage. I can't afford the time I reckon it will take for Lu to build her team up to cope with the growth.

    From speaking to fellow investor on this forum, and my own observation in the last few months, I'm under the impression Lu is focusing on the big clients, i.e. investor with big portfolio, 10+ properties, some with 30+. (This is just an observation obviously). I don't have that many unfortunately, so decided to go...And I'm glad with that decision as my new PM do return my call, same day in most cases :)
     
    cstar, 14th Apr, 2016
    #50
  11. quop

    quop Well-Known Member

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    Given I came late to the party and that I'm small fry/bottom of the ladder, decided to give up waiting for things to improve. My impressions from interacting with her staff ranged from being seriously unimpressed to neutral. None of them inspired any confidence, unlike my new PM (so far!)
     
    quop, 14th Apr, 2016
    #51
  12. sunnyskies

    sunnyskies Well-Known Member

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    anyone struggling with red rocket lately? can anyone recommend anyone else in logan?
     
    sunnyskies, 12th Jul, 2016
    #52
  13. gach2

    gach2 Well-Known Member

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    mind pm why you feel that way?
    got nothing negative about them but atleast it will give some idea incase things do go south
     
    gach2, 12th Jul, 2016
    #53
  14. gach2

    gach2 Well-Known Member

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    lets start with one that actually distributes income
    instead i find out at the end of the financial year statement that they 'paid' me
     
    gach2, 12th Jul, 2016
    #54
  15. Sackie

    Sackie Well-Known Member

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    Great list and I agree but its rarely gonna happen you get a PM who can do all that.

    Most of them are just PMs, not business savvy investors.
     
    Sackie, 12th Jul, 2016
    #55
    Greyghost likes this.
  16. D.T.

    D.T. Specialist Property Manager Business Member

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    Sounds like a standard day in the office to me
     
    D.T., 12th Jul, 2016
    #56
  17. Sackie

    Sackie Well-Known Member

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    Imo you're definitely not the norm for many PMs out there.
     
    Sackie, 12th Jul, 2016
    #57
  18. +men

    +men Well-Known Member

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    I have the exact same feeling with her
     
    +men, 18th Jul, 2016
    #58
  19. SStar

    SStar Active Member

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    26th Jul, 2015
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    Location:
    Sydney
    Me too.
    So found my current PM and couldn't be happier.
    Bernadine Graham
    Web: www.integritypropertymanagement.com.au

    With builder's knowledge and an investor herself, she is more than a PM for us. Always return calls and texts.
     
    SStar, 18th Jul, 2016
    #59
  20. neK

    neK Well-Known Member

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    Location:
    Sydney
    Does Sumaya still work there? Don't see their name in the "Meet the Team" page.
     
    neK, 18th Jul, 2016
    #60
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