I have an investment duplex property in NSW (Baulkham Hills). It has been managed by the local Raine and Horne agency for the past year or so. We had a particularly interesting tennant for the past few years in one of the units of this duplex that I was planning to ask them to move and then renovate the property and put it up for sale. I asked the managing agent when their lease is up and how we can ask them to move. He advised me that they are within lease until 18th of November and that we cannot ask them to leave while they are still within their lease period. I agreed with the agent to provide the tenant with a notice that their lease is not being renewed so we have given them adequate notice to find another property from 18th of November onwards. Apparently the agent has served the agreed notice and I was lining up tradies to provide quotes for various things and have them lined up to start works from 18th of November onwards. I have just been informed by the agent today that the tenants are planning to return keys and move out by Wednesday of next week, basically out of blue! This agent has been all over the place in that he usually doesnt remember whether a tenant is still in or out of a signed lease and if they are in a lease what are the dates (we have had issues in the past). I know for a fact that the tenant is still within lease period as we just renewed them a few months ago and agent advised me of this as well when we agreed to serve them with notice that they are not being renewed. The agent is now telling me that he has served them a 30 day notice (I dont know what that is) and he is going to call the tenant and get back to me. So either the tenant is moving within their lease and they shouldnt be allowed to do so unless if they get my written permission OR the agent has stuffed up bad by serving them a notice which allows them to leave early (I dont know what he has served them). Is it possible to stop the tenant from leaving early if they are still within the lease and I have not agreed to anything in terms of them leaving? if not and the agent has served the wrong notice, how do we take action against the agent? I would appreciate it if anyone has experience in this area and can share with us their thought.