Property manager lied about fixes?

Discussion in 'Property Management' started by Threebythree, 13th Oct, 2019.

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  1. Threebythree

    Threebythree Active Member

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    So we get a call from PM to fix an issue and it turns out the issue was should have been fixed by the prior tenant which the PM said they yep, fixed, checked. From the time they said it was fixed, and when this call came in, was 6months.

    turns out, most of the issues were not fixed, nor checked, thus the PM has lied. I wished I could just find an email which states it all has been fixed, it was all phone call which we accepted. in hindsight, it should of all been through emails...

    anyways, to give an idea:
    1. 2x missing light bulbs
    2. power sock pulled out of wall
    3. deep gashes on the hardwood
    4. missing light covers
    5. scratches on doors from hanging door racks < to give context, its like they moved that rack over the door a million times in order to scratch off the paint...

    I know I am ultimately responsible for this, however what recourse do I have with the PM?
     
    Last edited: 13th Oct, 2019
    Threebythree, 13th Oct, 2019
    #1
  2. Trainee

    Trainee Well-Known Member

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    Was there an exit condition report from the last tenant, and an entry report for the current one?
     
    Trainee, 13th Oct, 2019
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  3. Threebythree

    Threebythree Active Member

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    the new tenant moved in quickly so limited down time thus exit & incoming were essentially the same.
    - didn't get a follow up exit report, agent said she went back to check, so we thought nothing more of it until the call to fix an issue..
     
    Threebythree, 13th Oct, 2019
    #3
  4. Trainee

    Trainee Well-Known Member

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    If its on the original exit report, seems reasonable to go back to the agency and ask why this wasnt fixed or taken out of the previous tenants bond.
     
    Trainee, 13th Oct, 2019
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  5. Threebythree

    Threebythree Active Member

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    yes.. all the right questions. by then the previous tenant's bond was released.

    there's more to this story such as the time elapsed which makes it more difficult (ie. the tenant called about issues 6mths after moving in). It wasn't big deal for them until they saw a wall sock popped out - hence we knew about the issues.

    sorry if this wasn't clear. the joys of posting online and expecting mental telepathy
     
    Threebythree, 13th Oct, 2019
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  6. Marg4000

    Marg4000 Well-Known Member

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    Phone the PM and ask for an explanation.
     
    Marg4000, 14th Oct, 2019
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  7. The Y-man

    The Y-man Moderator Staff Member

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    Better still - email it so there is a record, or ask if you can record the conversation....

    The Y-man
     
    The Y-man, 14th Oct, 2019
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  8. willair

    willair Well-Known Member Premium Member

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    Quote..
    power sock pulled out of wall..

    When you think about the above ,and if the tenants had children and something happened and that's after you stand eyeball too eyeball with the landlord insurance company you use as they inform you your not covered could well blow the whole investment and your life out of the water ..
     
    willair, 14th Oct, 2019
    #8