I recently had a problem with where we rent and after talking with the Landlord discovered the problem was, once again, the property manager. After having problems in the past as a renter and a landlord with dealing with bad property managers, I'm asking you guys what you would like in a PM. For starters: # returning calls and emails within a few hours # each PM has only 50 properties on the books # 3 quotes per job without prompting # treats the tenants with respect so they feel like staying # detailed reports every 3 months with plenty of photos and observed market trends in the area # project manage minor renovations (new carpet, paint and tiles) # no extra fees or minimum contract time with the agency except for tribunal representation Would you pay 10% for that? Add in what else you think should be part of the service. Cheers.