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Previous tenants did not disconnect phone service

Discussion in 'Property Management' started by Kai41314, 7th Nov, 2015.

  1. Kai41314

    Kai41314 Well-Known Member

    Joined:
    21st Jun, 2015
    Posts:
    112
    Location:
    Melbourne
    Hi,

    We are moving in to a new rental property next week and today when I called an ADSL internet company to sign up a new connection, they told me I cannot apply because they found the phone service is still active in the property which means maybe previous tenants have unpaid bills and did not disconnect the service when they moved out.

    What do I do? Show Telstra my new lease agreement or ask property manager to deal with it?
     
  2. joel

    joel Well-Known Member

    Joined:
    23rd Jun, 2015
    Posts:
    784
    Location:
    Adelaide
    Both. I had the same issue.
     
  3. Kai41314

    Kai41314 Well-Known Member

    Joined:
    21st Jun, 2015
    Posts:
    112
    Location:
    Melbourne
    Is it an easy process? How long did it take for you to resolve it?

     
  4. joel

    joel Well-Known Member

    Joined:
    23rd Jun, 2015
    Posts:
    784
    Location:
    Adelaide
    Well Internode said it would take 2 weeks minimum to move my connection over, so I emailed them my lease and whinged to my property manager, after ~2 weeks my internet was connected without issue.
     
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  5. Chilliblue

    Chilliblue Well-Known Member

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    18th Jun, 2015
    Posts:
    1,579
    Location:
    Australia
    Find another supplier
     
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  6. Xenia

    Xenia Adelaide Property Manager Business Member

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    Location:
    4/136 The Parade Norwood, South Australia
    most get connected with no problems. Some companies do cause problems over previous disconnection issues.
     
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