I have a couple properties being managed by a major real estate agent in Sydney's lower north shore. Long term tenants left one IP 2 Sundays ago. I got in there the Monday/day after, arranged quotes for painting and flooring, paid premium to tradies to have work done by last Wednesday, husband & I worked on site every night until past midnight to clean up the property (on top of our full time jobs), so that we could put the property on Domain last Thursday to advertise the first Open House last Saturday 2:30-2:45pm. The floorplan that was done by the agent was missing a window in the main bedroom. Thought that was a problem. PM advised me last Friday her male colleague will be showing the property on Sat. Never heard of him and never dealt with him before, but didn't think there would be an issue. How hard can it be to do an Open House! Saturday morning, I text PM's colleague to ask him to point out to prospective renters there's a dishwasher in the kitchen during open house as it was not mentioned in the Domain listing. He promptly replied "that's all fine, leave it with me". I thanked him for his fast response. Saturday noon, we flew to Melbourne to deal with our other IP, landed in Melbourne at 2:30pm. Didn't hear anything from PM's colleague, thought about following him up but decided I won't micro-manage, will trust him to do the job he's paid to do. Spent the rest of Saturday dealing with IP in Melbourne ... heard NOTHING from him, not a call or text. This morning (Tues morning) I receive a text from PM to say "the open house didnt take place on Saturday as the keys could not be located, apologies for this but confirm the keys are in our office and we will do inspection tomorrow (Wednesday)". So they've got the keys ... he just somehow couldn't find them ... I didn't have time to call PM today but I just checked out the online listing, there's no inspection scheduled for tomorrow, it says "inspection by appointment". Husband and I busted our a$$es to get this property ready for open house last Saturday, on top of finishing up a big reno for IP in Melb. The worst part is there's a key lock outside which had a set of spare keys, if PM's colleague who was doing the open house called me I would've given him the password and he could have carried out the open house. I consider my PM competent. She's definitely one of the better PMs I have dealt with but I'm very disappointed by her colleague's incompetence and the agency in general. I will call PM tomorrow to find out whether her male colleague even showed up to the property to take down the names and contact details of those who attended, whether they have followed them up, whether any of them has agreed to come back for an inspection ... I've always considered the first open to be the most crucial one ... I may have lost out on some genuine applications or have prolonged the vacancy period as a result of his oversight. Has this occurred to anyone? What would you do in my situation? Thanks all.