Hey all. My old pm has left me and i have given a new pm. Now i must say she is absolutely woeful to say the least. i call her and she doesn't return my calls also when i called her today someone else answered the phone which means the number i have been given isnt her number. How do i go about requesting a new pm??
Call the licensee and let them know of your complaints. If they do not follow up on what you want, issue them notice of termination in accordance to your management agreement. Just make certain that you document your comments in writing.
Agree with Chilliblue. Let them know you're not happy with the services they are providing you and see if they improve. If not, change agency. Is this an entirely new PM to the agency or has your property just been taken over by another PM in the agency? I had a situation where my PM was promoted to Head PM and because of this, my house was given to a new PM who just joined the agency. She lasted 3 months before she either left or she didn't get to keep her job under the 3 month probation period. After this, I got a new one who is pretty decent.
Sadly PM has one of the lowest staff retention rates in almost any industry, we see this all the time. I definitely agree that you should contact the principal and let them know, I would hate to loose your business without even had the opportunity to remedy an issue you have. Give the principal, not department manager or senior property manager a call and have a good honest chat with them.............. if nothing changes or they don't listen/believe you....... then you have your answer - switch agents. If you are in QLD and under an old PAMD FORM 20a you will have to give 90 days notice (unless mutually agreed but no less than 30) if you are under a new Form 6 agreements its a maximum of 30 days but can be immediately by mutual agreement. Best of luck - not a fun situation to be in.
Burnout is common in this business due to high workloads - a key reason why we have made the decision to cap our properties to 100 per PM
Both of the above posts relate to everyone undercutting or negotiating lower and lower fees. To make it work, staff either need to be paid less (which is bad for retention) or they need to do more work (which is bad for service).
There are multiple factors which may affect PMs, not just the number of the IPs they look after and their wages.
@sauber - where is your IP? There's some good operators here that might service your area. Cheers Jamie
Few questions. Are you ringing for legitimate reasons? How often have you rung and she hadn't returned your calls? She hadn't returned calls at all? You rang her number and somebody else answered. Could be many things. Was it her day off? Was she at lunch? I may be wrong but maybe you are a problem landlord. Unless you have a dog of a property you shouldn't need to be calling all,the time.
