The reason for yet another Mortgage Broker thread was simple, are we able to create a thread which can help prospective clients find the right mortgage broker and in turn can we help mortgage brokers deter (to a certain degree) time wasting tire kickers. I've recently had another mortgage broker recommended to me and whilst I feel our personalities were a match my requirement or basic need for simple customer service or feedback was let down by a 7 day response time for no other reason than this was the way he did things, IMHO. No feedback is sometimes not good feedback and a simple "I understand, I'll look into it" can buy you a week or two in my world. You title search PC for "mortgage broker" (as any regular forum goer or newbie should do first before asking questions) and as of writing this their are 14 results, by far a couple of stand out @moyjos "How to find a good Mortgage Broker?" which took a scan of the first 18 or so posts before I saw the first real recommendation, a lot of the usual banter as we love that here but it in this case wastes the time of both the people we are trying to help and the brokers who are trying their best to serve. But still the question wasn't really answered. Then I found @MsAli great thread "Building the RIGHT team around you is fuel for your portfolio!!!!", seriously, it's a great read and well worth anyones times if they are interested in property investing. The problem with finding this incredible read was because it was hidden inside the 'General Property Chat' area. @MsAli points out (from her perspective and experience) "10" clear statements to ask your self and that of your prospective broker. In the same spirit where @MsAli put herself on the line and gave an education in 1 post better than most weekend seminars, I was wondering could we achieve the same thing here. As a Mortgage Broker (and yes I know, we have at least 20 of the best in Australia right here, because I have read all the goto recommendations and opened their profiles to scan their last 100 or so posts), are you able spill the beans on your process for dealing with clients and what you want to see more of? Profiling/personality matching is something that I believe will benefit both parties, and to be honest I don't want to email or PM all of you, we are all too busy for that. Every broker I've ever seen profiles their clients anyway with their customised forms which we all fill out time and time again before things get started. It's the Pre-Qualifier ... I do want to know you a little bit and since you pay for a Premium service here I feel it's another way of putting who you are, what you like and dislike in a client, if your a 24/7 shop (God, I hope not - go have some resemblance of a life, please I beg you as you need to be around for a lot longer than the next deal) or simply business hours with a 24-48hr turnaround in communication. What is your preferred communication, strictly email, or is it SMS or perhaps a phone call. Do you have set holidays and if so are they no-go times or do you have a system/competent team in place to still deliver the same level of customer service regardless of where you are and what your doing. Do you actually believe in customer service like it matters anymore? (this I know might surprise some people, as it IMHO it's a rare commodity) Are you a specialist, one lender preferred (and willing to say it) or do you actually present a plan as a part of your process in best alignment with the clients end goals with all the available options. Are you the type to think outside of the box (I have met a few who say yes, but hit many brick walls) and don't know what to do next, do you subscribe to a bit of banter and the occasional profanity, because in this business I reckon you should (when dealing with finance institutions all day) or does that not work for you (which is totally cool, strange and exotic, but cool all the same). I personally don't care if you have 50 IPs or 1 IP, I also don't care about your nett wealth as to me it's irrelevant for what I'm trying to get at here, do have you the experience to take clients from their first property to their last, regardless of the number. Are you a big picture personality or more conservative (for whatever reason - it's cool). Do you regularly assist with risker proposals (high LVRs with tricky LMI) or love to play with every client within the 80/20 or less. I ask this as I believe matching risk profiles or at least an understanding of one's risk profile is essential to a long term relationship between both parties. There's no judgement here, I (and I'm sure many others) would like to know as much upfront so we don't waste each others time. Is that a reasonable request? we'll see. I'm also not looking for recommendations from the awesome PC community at large unless you can put "how" they best serve on the line. This will also give the newer MB's who are not in the usual 4-5 mix of great recommendations a chance present who they are and what they are about. I'm also NOT interested in comments (as they don't serve in the spirit of this post) just go to a bank and cut out the middle man, I understand the mindset for it however, it does not serve the MB's who are working tirelessly to serve or the investor searching for their MB soulmate. Lastly, can you pull it off in just one post? (edit it as much and for as long as you like as I'm sure this forum will be around for some time) ~Enjoy, and Thank you all in advance!