Know someone going through an issue with a purchase of an apartment that was off the plan. The advertisements for the apartment via the real estate agent clearly show a 2 bathroom apartment (layout clearly represented on the material used to sell the apartment), along with a mention of 2 bathrooms, bedrooms etc. When purchased, was given these very clear drawings of the apartment, along with a contract (which contained in it a very small and not very clear plan of the apartment, which was apparently what the builder used to build.) Now the issue is that the house is nearly ready, and the builder gave the purchaser a walk through. Upon walking through the purchaser was shocked, as the material shown from the real estate agent was not to plan of the actual house. (It didnt have 2 bathrooms, laundry in a different spot). The builder has refused to refund the deposit, as they built according to plan, however, the purchaser does not want the property, as a key requirement on purchasing it in the first place was the 2 bathrooms. What are everyones thoughts on this and how do you see this eventuating? As legal help is being sorted.