Issue with work done by builder

I got a licence builder to put up a balustrade for me. Its been 12 months and its a bit wobbly so I called the builder to come and secure it. He refuses to come out to fix it and says I need to pay for him to come out- says its wear and tear. Its obviously not wear and tear, I got someone to come out to give me a quote to fix it and they said he hasn't secured it properly. What can I do, is the builder obligated to come back and fix it without cost?

 

I don't want to get the other person in the midst of this because its got their contact details on it.

The builder said at the time verbally that he stands by his work and if any problems just call him, this is not written down nor is there a warranty disclaimer. Without this, am I arguing a lost cause? I don't expect something like a balustrade to become wobbly after a year.

 

I haven't received it yet.

Why send him the quote, what does that do? It doesn't have on it that it isn't secured properly, he just told me at the time.

 

If you haven't received the quote, how do you know it's not on there???

 

I mean I don't anticipate they will write this on there, they just mentioned to me in conversation. In a quote, don't you just quote the item you are fixing. Perhaps I'm wrong but i don't think its likely.

 

Ask them to... they might say no.

My a/c went recently on a interstate rental, PM arranged a quote for the repairs. I showed the quote to a friend who said the amount looks reasonable (actually said would charge more for labour but also gets better pricing on the materials). But he picked up that the quote showed the motor had burned out and suggested I speak to my insurance company. Had the further note not been there, I would have been forking out ~$4k to repair instead of $1k difference from insurance payout for a brand new unit.

 

Ok it came through $800. Why, does the cost make a difference?

 

Because if it was only $100 to resecure the banister then you wouldn't bother chasing the other builder in small claims court, you would just pay it and move on.

 

Warranted or not, your consumer rights should cover you in this situation. Go to Small Claims.