I have a PM for my IP in Brisbane. The house settled a few weeks ago and so it hasn't been very long, however I feel like my PM takes too long to respond to emails if they're responded to at all. He/She is generally quite hard to get hold of during the day and usually I'm told he/she'll get back to me, which ends up being at the end of business hours. With emails they're generally not responded to of late, and if he/she does respond to them then it's usually after 2 to 3 days. I think he/she is generally proactive and on the ball, but my impression is that he/she's taking on too much load and unable to deligate/handle the load hence the late responses. For example one thing I feel is a bit urgent is to get roof repair quotes as there may be there a leak and if so would need to be patched up quickly. Also afaik the tenants have moved in but again I haven't had confirmation on this and the exact date that they moved in on. There are a few other things on the property that need to be checked and Afaik have been checked but have not received confirmation on. Am I expecting too much or is this the norm? I'm paying a pretty high % (8.25%).