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Internet Service Providers - who to go to???

Discussion in 'Living Room' started by Property Twins, 31st Jan, 2016.

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  1. Property Twins

    Property Twins Mortgage Brokers - Australia Wide Business Plus Member

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    Hi All,

    We've been with iinet for the last 10+ years. On the ADSL 2 plans with Voice Over IP (VOIP) phone. However progressively the quality of the connection has gone poor and it's much slower..

    Considering who to go to next. I know Telstra are great, but they also cost around 25% more..

    Who are you with? What are the recommendations?

    many thanks.

    Edit: We use roughly 150-175 GB per month. Currently paying $70 or so for internet (1000gb quota, all local & national calls on VOIP included)
     
    Last edited by a moderator: 31st Jan, 2016
    Property Twins, 31st Jan, 2016
    #1
  2. The Y-man

    The Y-man Moderator Staff Member

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    Have they explained why it is getting slower? ADSL is not affected by number of users (unlike cable).

    Get them to do a line test (they'll probably first do a port reset) and make sure it is up to what they say it should be.

    We were getting terrible speed, and then we found out normal analogue line was very noisy.

    We called the ISP and the lady on the other end said "well no need doing a port reset because I can barely hear you!!"

    Turns out the connection to our home in the pit on the street had been submerged playing havoc with the copper!

    The Y-man
     
    The Y-man, 31st Jan, 2016
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  3. Property Twins

    Property Twins Mortgage Brokers - Australia Wide Business Plus Member

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    Hey Y-man - thanks. It used to drop a lot. Somehow they helped improve settings. It is better, but still not up to the mark.

    Also, the online tool box would let me make it faster with caveat that the connectivity is unstable.
     
    Property Twins, 31st Jan, 2016
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  4. Property Twins

    Property Twins Mortgage Brokers - Australia Wide Business Plus Member

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    Last edited by a moderator: 31st Jan, 2016
    Property Twins, 31st Jan, 2016
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  5. The Y-man

    The Y-man Moderator Staff Member

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    Just be aware that iinet is a Telstra reseller (ie uses Telstra copper and network equipment) so you may not get any improvement at all unless you change to a different carrier.

    The Y-man
     
    The Y-man, 31st Jan, 2016
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  6. Property Twins

    Property Twins Mortgage Brokers - Australia Wide Business Plus Member

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    For normal broadband and not naked adsl, iinet may work out to be $10 cheaper. Though with 100 gb less also ADSL2+ High Speed ADSL Broadband - iiNet Australia

    iinet also restrict your ability to make international calls. Although we don't use landline for international calls, I think it's important to have the flexibility given we do call overseas. May be it's not quite restricted, just that you can get an additional package to add some destinations.

    @The Y-man appears iinet also charge for land line calls etc Home Phone Plans - Phone Plans - iiNet Australia
     
    Property Twins, 31st Jan, 2016
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  7. Jamie Moore

    Jamie Moore MORTGAGE BROKER - AUSTRALIA WIDE Business Member

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    I'm with iinet and can't complain.

    Had TPG once (at a different place) and it was also good.

    Spintel are the worst I've ever experienced. It was a joke.

    Cheers

    Jamie
     
    Jamie Moore, 31st Jan, 2016
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  8. Scott No Mates

    Scott No Mates Well-Known Member

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    Another vote for iinet but we are a light user <50GB/month - mostly property porn or work. (We're within 1km to the exchange)

    Have signed up my mum to TPG - no issues there either (<3km to exchange) <5GB/month).
     
    Scott No Mates, 31st Jan, 2016
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  9. THX

    THX Well-Known Member

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    I would get a line test done, swapping ISP's may not make a difference if there is an issue with the line itself.
     
    THX, 31st Jan, 2016
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  10. tomlemke

    tomlemke Well-Known Member

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    Avoid dodo nothing but dramas : (
     
    tomlemke, 31st Jan, 2016
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  11. Simon Hampel

    Simon Hampel Founder Staff Member

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    This is not the case. iiNet only use the "last mile" of Telstra's network (the copper from the exchange to your house) - they have their own equipment in the exchanges so from that point on, it is all their own network and nothing to do with Telstra.
     
    Simon Hampel, 31st Jan, 2016
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  12. EN710

    EN710 Well-Known Member Premium Member

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    I use iiNet for NBN so never tried their ADSL. Their customer service is one of the best I have seen so far, connection speed is good for us. Different for different areas though
     
    EN710, 31st Jan, 2016
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  13. Coastal

    Coastal Well-Known Member

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    Im not sure if you can reach full speed on the NBN with any of the internet providers.

    Its basically fast as ADSL 2
     
    Coastal, 31st Jan, 2016
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  14. Scott No Mates

    Scott No Mates Well-Known Member

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    I just had an experience in a new building interstate where both Pipe Networks and AAPT are reselling Telstra's service as they're not prepared to install their own infrastructure within this asset. They are putting their own equipment in the tenant'scomms rack but not using their own fibre.

    That's a first for me with these carriers.
     
    Scott No Mates, 31st Jan, 2016
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  15. Simon Hampel

    Simon Hampel Founder Staff Member

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    Where are you getting this from?

    ADSL2+ has a theoretical maximum speed of 24Mbps - if you lived basically inside the exchange and had an upstream network link that wasn't under-provisioned, you could easily pull stuff down at close to that maximum speed. Maximum theoretical upstream (on regular Annexe-A) is 1Mbps.

    NBN offer four speed profiles: 12Mbps down / 1Mbps up; 25Mbps / 5Mbps; 50Mbps / 20Mbps and 100Mbps / 40Mbps.

    Again, provided that you aren't on an under-provisioned network link, you should easily be able to pull down data faster on the NBN on anything but the lowest speed link - and even then, the lowest speed link should give better results than probably 80% of the population get on ADSL2+ (my in-laws get 9Mbps out of their ADSL2+ while my parents get only 1Mbps down !!).

    If you do happen to be on an under-provisioned network link, this has nothing to do with the NBN, but rather your poor choice of ISP (or at best, growth in utilisation has lead to a temporary provisioning shortfall and they just need to provision more capacity).

    I know plenty of people who are getting pretty close to their maximum speed on the NBN. Of course, if you are trying to download data from a busy website during peak periods, YMMV - but that's hardly the NBN's fault either.
     
    Simon Hampel, 31st Jan, 2016
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  16. DaveM

    DaveM Adelaide Buyers Agent & KFC Strategist Business Member

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    I am on 25/5 internode NBN (fibre to the premises) and can max it out no probs
     
    DaveM, 31st Jan, 2016
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  17. Coastal

    Coastal Well-Known Member

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    I have been reading online

    I have the 100/40 mobs with TPG however best I can get 60 mbs per second.

    I have read on international sites it is a little slower when downloading. So I have a faster speed compared to ADSL 2.
     
    Coastal, 31st Jan, 2016
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  18. Simon Hampel

    Simon Hampel Founder Staff Member

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    Well there's ya problem! TPG are known for under-provisioning their networks. That's why they can offer such cheap prices - they just shove more people on the same capacity link without provisioning extra capacity, so nobody gets the full speed they have paid for.

    Again, it's not an NBN issue - it's an ISP issue and happens on ADSL as well, it's just not as noticeable because of the relatively slower speeds involved.

    The ISPs need to be pressured to correctly provision their networks so that people can get the speeds they are paying for - and it should be policed and enforced by the TIO.

    I'd still be delighted with 60Mbps compared to the 18Mbps I get now, but I would also be pretty annoyed if I paid for 100 and only got 60.
     
    Simon Hampel, 31st Jan, 2016
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  19. Coastal

    Coastal Well-Known Member

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    So going with telstra or Optus would be the way to go with getting the best speeds?
     
    Coastal, 31st Jan, 2016
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  20. Simon Hampel

    Simon Hampel Founder Staff Member

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    Hehe ... no. They can be even worse.

    Internode always had the best international network with iiNet in second place.

    When iiNet bought Internode, the first thing they did was merge Internode's network into their own to improve their own network - big performance boost for iiNet's customers.

    I fear what will happen over time now that TPG owns iiNet and Internode - although TPG have committed to keeping iiNet as a premium brand, I'm not sure how much that will extend to keeping the iiNet network well provisioned vs going with their traditional model.

    My ISP preference has always been Internode first, iiNet second and TPG third but only if you didn't care about performance. I'm still happy with my Internode service for now - but I'm not on NBN yet, so I'm not sure how well they're provisioning things these days.

    It's a changing landscape still - will take a few more years for the changes in the industry triggered by the introduction of the NBN, to settle down.
     
    Simon Hampel, 31st Jan, 2016
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