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insurance claim - property managment

Discussion in 'Property Management' started by FKS, 6th Jun, 2016.

  1. FKS

    FKS Member

    Joined:
    21st Jun, 2015
    Posts:
    22
    Location:
    Australia
    I've recently gone through the process of an insurance claim for my property due to tenants not paying rent and causing some damage. I've had my property manager handle the whole process - from the cleanup, repairs to the actual insurance claim. All in all, it has been a fairly stress free process due to the property manager handling it.

    I've received my statement and they have noted costs for repairs on the statement etc. I haven't received any receipts of the repairs or any images of items fixed. For others that have been through the situation, what is the expected norm (if there is one) for what the property manager should provide with regards to detailing what has been done and the itemised breakdown of costs and receipts.
     
  2. Xenia

    Xenia Adelaide Property Manager Business Member

    Joined:
    21st Jun, 2015
    Posts:
    2,347
    Location:
    4/136 The Parade Norwood, South Australia
    You should get everything.
    Outgoing inspection reports and photos and also invoices they used to claim against for insurance purposes.
    Ask for them. If claim had been awarded they should have everything
     
  3. D.T.

    D.T. Adelaide Property Manager Business Member

    Joined:
    13th Jun, 2015
    Posts:
    5,589
    Location:
    Adelaide, SA
    The last one that I did involved cleaning receipt, water bill, rubbish removal receipt, re-letting fee, gardening receipt.

    Insurance sent me a cheque for $1569 being 6 weeks rent plus $69 SACAT fee. Bond sent me a cheque for $1000 which covered all of the above costs in full. LL out of pocket nil for his 'find tenants on gumtree venture'.

    The invoices / receipts were immediately available to the owner on their owners portal login.
     
  4. FKS

    FKS Member

    Joined:
    21st Jun, 2015
    Posts:
    22
    Location:
    Australia
    Appreciate the feedback. I'll follow it up with my property manager.
     
    Xenia likes this.