I've recently gone through the process of an insurance claim for my property due to tenants not paying rent and causing some damage. I've had my property manager handle the whole process - from the cleanup, repairs to the actual insurance claim. All in all, it has been a fairly stress free process due to the property manager handling it. I've received my statement and they have noted costs for repairs on the statement etc. I haven't received any receipts of the repairs or any images of items fixed. For others that have been through the situation, what is the expected norm (if there is one) for what the property manager should provide with regards to detailing what has been done and the itemised breakdown of costs and receipts.