Image Property

Discussion in 'Property Management' started by hash_investor, 18th Sep, 2017.

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  1. hash_investor

    hash_investor Well-Known Member

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    Do we have anyone with Image Property on this forum? They bought the rent roll off MyPropertyPro in Brisbane area.

    How is your experience going if you are with them or were with MyPropertyPro before ?
     
  2. D.T.

    D.T. Specialist Property Manager Business Member

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    No they didn't, you've been told this in other threads.
     
    Last edited by a moderator: 18th Sep, 2017
  3. hash_investor

    hash_investor Well-Known Member

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    No sir, "I" have not been told that and I don't see anything wrong in asking this question.
     
  4. bread_boy

    bread_boy Well-Known Member

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    I believe it was not a buy-out but rather a joint venture. Both @Andrew Hancock's founders are still very much involved with the business and are quite readily available which segues into the next point...

    I can speak for my own personal experience but for what it's worth:

    PROS
    • Changeover was smooth and handled by their BDM/PM Manager who seemed quite knowledgeable (we only spoke once on the phone)
    • Property was immediately handled by a PM with experience and professionalism. Displayed good communication; replied to emails, returned phone calls if missed.
    • Most impressive of all was the PM was able to create a ledger from the mess the prior company left behind - this proved very accurate when compared against the final ledger produced by a professional receiver contracted by the OFT (the OFT officer advised it took her half a day to complete; doesn't sound like much but keep in mind that is her area of expertise whereby a PM has a myriad of other duties).
    • Statements/disbursements always generated on time - up to statement #7 now (mine are generated bi-monthly).
    • Image use propertyme platform. I'm sure you are well aware of it's advantages as it was used by @Andrew Hancock prior to the merger. Needless to say, it's a very handy tool, especially if you have multiple properties.
    CONS
    • Water usage bills were somewhat delayed in being paid. I had to chase the PM multiple times but in hindsight it was not entirely her fault because the amounts were built up due to the prior PM's failure to even pay my water bill let alone pass the usage to the tenants. It was 2 unpaid quarters by the time Image took over so I'm sure it was somewhat shocking for the tenants to see relatively higher outstanding amount owed. During this period I reached out to @Andrew Hancock for advice and he was very helpful - both offering to personally speak to the PM and also giving me his opinion. It was sorted in the end as the tenants paid but the insight gained was invaluable.
    • PM that handled my property has recently been promoted. Obviously we prefer to avoid change where possible but this is the nature of the beast. This property has since been transferred to another PM who looks after a 2nd property I have with Image and so far so good but as we know, true value is only proven when sh** hits the fan.
    To summarise I wouldn't have a problem recommending them. Happy to answer any other questions or PM me if you want specific names and/or intro to anyone I have contact with
     
    Last edited by a moderator: 14th May, 2018
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  5. Hetty

    Hetty Well-Known Member

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    I'm using them and Rental Guardians. I'm finding that Image take much longer to get quotes for repairs and it's very frustrating. Rental Guardians take a day, maybe two... Image take weeks, I could do it much faster myself.
     
  6. bread_boy

    bread_boy Well-Known Member

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    Something to keep an eye on. I got a quote within a week but it was for a simple oven repair.
     
  7. dabbler

    dabbler Well-Known Member

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    D.T.

    Maybe you should ask Image yourself.
     
  8. MyPropertyPro

    MyPropertyPro REBAA Buyer's Agents Sutherland Shire & Surrounds Business Member

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    Just thought I'd put this to bed. Here is a screen shot of the first page of our JV agreement. Obviously the details are confidential but there's nothing confidential about the fact it exists and here is the proof. How we sort out equity is confidential and people can speculate all they want. We continue to be passionate about providing investors with an excellent property management service and as an investor myself first and foremost, this will continue to be the goal.

    If anyone wants to speak to Image themselves, the principal and managing director's name is Joel Davis and his phone number is 0450 079 088. He can also be emailed on [email protected]

    @Hetty - if you wouldn't mind sending me a private message with further details this can be looked into to ensure an improvement. Thank you!

    IMG_0361.PNG
     
  9. dabbler

    dabbler Well-Known Member

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    That does not mean much, it could mean you harvest people from the forum and pass it to them for a fee or an ongoing payment. Or just an ongoing agreement to sell something with the terms spelt out.

    At the end of the day, if a person (like OP) has a management agreement with company B, paid from trust from company B, and only deals with staff and people paid from company B, then they are with company B, not A......

    If company B stuff something up, does company A now propose they have a % of that responsibility to forum user x,y z ? Does company A need to be named if any action/s are taken down the track ?

    And if asked, they will not say you are a business partner & frankly, if it was me, I would not want my reputation tied to someone else if I was company A or B, but that is your choice.
     
  10. Hetty

    Hetty Well-Known Member

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    Thanks @Andrew Hancock, but they're not paying bills now as well... maybe they have too many clients or something but if I want a quote it shouldn't take a month (not exaggerating) and they need to pay the bills. I'm really frustrated now and we've given them more than a fair go.
     
    Last edited by a moderator: 14th May, 2018
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  11. Hetty

    Hetty Well-Known Member

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    Thanks for addressing this today @Andrew Hancock. I should have contacted you earlier instead of dwelling and getting angry, it looks like everything has been rectified now and I'm really happy with the way you dealt with it. I am optimistic that it will be smooth sailing now.
     
    Last edited by a moderator: 14th May, 2018
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  12. dabbler

    dabbler Well-Known Member

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    Huh ? What happened ? Who do people contact if there is issues, i/e if you signed up with image do you contact prop pros ?

    I feel like a sheep now, stuff happened but no clear explanation ?

    This is the reason why most PM type businesses on the forum will be avoided by myself, too many smoke and mirrors.
     
  13. D.T.

    D.T. Specialist Property Manager Business Member

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    Yep let's put all forum PMs in the same boat despite some being excellent operators
     
  14. dabbler

    dabbler Well-Known Member

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    That is a fair call, I will put it another way.

    If choosing a PM and thinking of anyone from the forum, or anywhere else, ignore the shameless plugs and online personas here and reccomendations, do your own checks without all the above putting a bias on your checking process.

    There have been some shockers on the forums yet praise was shouted from the rooftop at times, even the good operators will be effected when this happens as it diminishes trust I suppose.

    No need to try and defend either, as those that do the right thing will build business anyway, was not an attack on any decent bona fide PM business.

    Fair enough ?
     
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  15. Art Vandelay

    Art Vandelay Well-Known Member

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    For what it’s worth, I’ve been more than happy with the transition from MPP to Image.
     
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  16. MyPropertyPro

    MyPropertyPro REBAA Buyer's Agents Sutherland Shire & Surrounds Business Member

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    This should absolutely happen regardless of referrals or recommendations. There are many of us here that pay for a business membership to have our brands and websites promoted on our signatures under the rules of the site. This is not a shameless plug, it's simply a recognised and site-legal part of a branding strategy for which we pay. We're all running small businesses and most of us, if not all, are people who got tired of poor (insert service X here) and decided to make a go of it to improve the offering to investors. Some have failed, some have not.

    Most of us genuinely try to contribute content by way of professional knowledge, opinion or experience to improve the content and assist the community on this site, including ourselves. For posts to sometimes be perceived as 'harvesting' or 'shameless plugging' is possibly just that, a perception. Direct marketing is expressly forbidden by the rules of the business member guide and any time I've seen it, it's been quickly stamped out by @Simon Hampel

    Each business on here is run differently, has a different model, goals and outcomes for any member that chooses to engage. The product and service we provide is communicated very clearly to existing and potential clients who make genuine inquiry, which is separate to the information we might or might not provide directly on this forum.

    Generally speaking, I don't see any negativity or unethical behaviour and I value the contributions of most posters on here, business and non-business alike. The content provided by business member PMs such as @D.T. , @Lil Skater , @Tom Rivera , (hopefully) ourselves and others has assisted many people to gain perspective on PM and what is important with respect to that aspect of property investment.

    Yes, we all gain clients from that information and the rapport we build with forum members but that is the intent of the business membership, part of the return on our 'investment', which in turn helps to fund site costs and keep the forums running. I believe one of the main reasons Somersoft closed down was due to the ongoing running costs and time involved and we all very nearly lost a valuable resource. I'm not making out like we are the reason the site is running and I'm sure that @Simon Hampel will correct me if I'm wrong, but I believe the revenue from business memberships does assist and it's part of the reason we have a fantastic community on PropertyChat.

    In saying all that, being a business member doesn't automatically mean your business is providing an exceptional service so yes, regardless of what you read on here, members should still do appropriate due diligence with respect to the offering and make an informed decisions independent of any bias on here. Any PM (or other business member) who suggests otherwise and is unwilling to answer questions is not the type of business with whom you would want to be associated.
     
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  17. Angel

    Angel Well-Known Member

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    Remember that any business will promise to provide the world when they are recruiting you but not necessarily deliver afterwards. (generic statement)
     
  18. Simon Hampel

    Simon Hampel Founder Staff Member

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    The best recommendations come from other people who have actually used the services.

    Where do you find people who have used the services? On an online forum for property investors! There are always a heap of people around with real experience and no vested interest.

    It's always worth following up with members and asking them offline for their advice or recommendation - they may not be willing to share fully in public, but are often more than happy to share that in private.

    Don't forget that many small businesses often do well in the early days - provide great service and everyone is happy. But then some can experience growing pains where that very success makes it difficult to maintain the same levels of service because they simply get too busy and struggle to transition to a team of people rather than the founders doing all the work.

    So I think it's unfair to simply point out the "failures" and tar all businesses with the same brush. Many of these businesses get rave reviews because they genuinely do provide great service ... until they start to disappoint people because they were so good and everyone wanted to use them.

    Now of course, fundamentally messing things up by keeping poor records is another matter entirely - and completely self-inflicted. I'm not talking about that - it is quite a unique situation.

    So don't be too quick to judge - and just because a business is going through a tough time - doesn't automatically make them "bad". It very much depends on the circumstances - and communication is always critical to ensure you are getting best outcome you can.
     
  19. dabbler

    dabbler Well-Known Member

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    Post was meant for another thread.....
     
    Last edited: 24th Sep, 2017
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  20. Chivaun.Shortis

    Chivaun.Shortis Well-Known Member

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    Mergers in business happen all the time whether it be Real Estate or large national companies.

    I think the main thing is that the standard of service is still the same and MPP is still active within the business.

    Could be a lot worse - company in administration, company sold and owners left in the dark.
     
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