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I got skimmed $800

Discussion in 'Living Room' started by Darlinghurst Boy, 7th May, 2016.

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  1. Darlinghurst Boy

    Darlinghurst Boy Well-Known Member

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    Darlinghurst Sydney
    The Bank called sent me a voice record last night to call their fraud Dept, Im thinking it was a fraud to call them.
    So i quickly checked my account to see im $800 less.
    I called the number supplied , and a the man from the fraud section of the bank asked me where my keycard was and i told him its with me.

    He said $800 has just been withdrawn about 10 minutes ago at a ATM at a 711 in Liverpool in Sydneys South.
    I told him i have my keycard and no one has the PIN but on looking at my account he was right !
    Someone had withdrawn $800 the maximum avail per day from my account.

    He asked me where i had "swiped" my card and put in the PIN in the last few days.

    Usually i Paypass or paywave my card but i got a Taxi the other day in the City, i remember he told me his paypass wasnt working so i had to put the PIN number in, thats the only time i recall using the old swipe and PIN system since paypass came in .

    The Bank Fraud guy says he was now blocking my card and will send a investigation report and get back to me in 5 days !!!
    Now my questions are ... Is the bank going to refund my money?
    Are they going to take action against the criminals ?
    Surely all they have to do is look at the Cctv camera at the ATM , will they even report it to Police or is there too many skimming?

    Obviously it must of been this young guy taxi driver !!! He told me as soon as i got in his cab he didnt know his way to my street in Darlinghurst because he was from Mount Druiitt !!
     
  2. thegreat

    thegreat Well-Known Member

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    Once the bank determined that you have been defrauded, your fund will be refunded to you or you are not liable to pay if it is drawn from Credit Card
     
  3. Scott No Mates

    Scott No Mates Well-Known Member

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    Isn't Druitt pretty close to Darlo (in the dictionary)?
     
  4. Ace in the Hole

    Ace in the Hole Well-Known Member Premium Member

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    Get in touch with Datto, he'll be able to help you.
     
  5. Peter_Tersteeg

    Peter_Tersteeg Finance broker and strategist Business Member

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    One thing that's worth being aware of is you shouldn't give the bank your personal details when they call you. When they call you, they need to prove that they are legitimately from the bank before you prove that you're the account holder.

    The best way to approach this is to ask them for a reference number to the case, then call the published number on their website (not an internal number they give you which might be bogus) and then start talking to them.

    The easiest way for someone to get access to your accounts is to simply call you pretending to be the bank, then ask you all your personal details (customer number, password, DOB, dogs name, etc). At that point your identity is theirs and they can do a lot more damange than a simple skimming scam.
     
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  6. Marg4000

    Marg4000 Well-Known Member

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    I never give a credit card to a taxi driver unless absolutely necessary. On a trip to Sydney we were charged 7 debits for 6 trips. Narrowed down the dodgy one and the bank eventually refunded. Fortunately it was back in the days of signatures so obviously the dodgy driver could not produce a signed copy. Not sure how we would go with PINS.
    Marg
     
  7. Blacky

    Blacky Well-Known Member

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    You should call the number on the back of your card - not the one they gave you on the voice mail. It could actually be the fraudsters number and you just gave them more info.

    If it can be proven its fraud its actually the card company which refunds you (visa, mastercard or amex) - the bank will assist. You just complete some forms and wait a couple of weeks.

    Blacky
     
  8. jins13

    jins13 Well-Known Member

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    Just shows that these days you have to be careful of things. Be better if people use their energy to do the right thing instead of doing the wrong thing.
     
  9. Scott No Mates

    Scott No Mates Well-Known Member

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    If my bank calls & ask for personal details - I reply that they called me not the other way around. I don't need to establish my identity the caller does.
     
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  10. Skilled_Migrant

    Skilled_Migrant Well-Known Member

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    Had a break in about a year back. Money was withdrawn from two CCs.
    Filed the police complaint.
    Lodged the 'withdrawl contestation' or something to a similar effect along with a copy of police complaint with the bank.
    Money was refunded. Followed up with the police, was told they cannot do much as the money was transferred overseas to a betting account 'ONISAC' which is casino spelled backwards.

    You might have to file a police complaint.
     
  11. DaveM

    DaveM Adelaide Buyers Agent & KFC Strategist Business Member

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    Did you check if Moshe had a second card?
     
  12. sash

    sash Well-Known Member

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    Yep.....Datto is the one...he can detect who dun it from their BO.....@Datto is da man...he getz yo money back for sure.

    Moshe? I heard he was named Mordecai
     
  13. twobobsworth

    twobobsworth Well-Known Member

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    Yes they will
    Have to catch them first, you'll never receive any updates
    I'm pretty sure the crims know about the ATM CCTV, probably wearing a black hat and fake beard.

    Wouldn't have happen if you used Uber.
     
  14. geoffw

    geoffw Moderator Staff Member

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    I've had a credit card stolen and skimmed of several thousand dollars before I even noticed it missing. Everything was refunded.

    I've also had it suspended for suspicious activity. I was making overseas accommodation bookings online.