i remember purchasing some $1000 of products from somewhere 11 years ago and having the same experience and i've purchased alot more from them since 1999 s over 20 years most of their products They sell products courses that cant be bought elsewhere . i was looking to upgrade my cassettes and cds to audio downloads and purchase a few more aswell. They have a members area where they feel you can work out all your answers yourself and they get aggressive if you dare ask for clarification on an order before spending several haundred dollars or $1000 IS THERE SOMEWHERE IN USA TO COMPLAIN LIKE OMBUDSMAN OR FAIR TRADING. how would you handle it . i know many would refuse to buy from them but their products are only sold by them and are very unique and helpful to me. i feel i have to be nice till i get my order but i really wish i could find out the owners or post online review but that again could harm me if i want to make orders in future. they actually say work it out from the members section and dont contact us with any queries dont contact us unless you are spending hundreds of dollars and dont ask for any clarification or questions before spending large amounts of money. they agressively say this purchase yes or no this purchase yes or no and dont contact us unless its to make those purchases.